Kayla Shine
San Antonio,TX
Summary
Obtain an entry level position within a company to utilize and showcase my outstanding customer service skills and awesome leadership ability. Years of experience within fast-paced, high volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services. Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Entry-level mail service professional trained in sorting, shipping and receiving procedures. Desiring to build long term career in field from bottom up. Team player and relationship builder. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
8
8
years of professional experience
Work History
Information Desk Receptionist
Muscogee Staffing Solutions
09.2023 - Current
- Assisted management in maintaining a clean and organized workspace, contributing to a professional atmosphere.
- Maintained strict adherence to company standards regarding customer interactions promoting professionalism and a positive company reputation.
- Resolved customer issues promptly, demonstrating excellent problem-solving skills and commitment to service excellence.
- Enhanced customer experience by providing accurate and timely information on company services and products.
- Maintained up-to-date knowledge of company policies and procedures to provide accurate guidance to clients on various topics.
Intake Specialist
Bexar County Adult Probation Office
01.2022 - 09.2023
- Data entry
- Contact probationers to inform them of their appointments
- Collect DNA samples and fingerprints
- Complete case management in 30-minute time frame
- Send probationers text messages and email reminder/ updates.
Postal Service Employee
USPS
07.2021 - 01.2022
- Used automated mail processing equipment to sort and collate mail
- Weighed letters and packages and calculated costs based on classification, weight and destination
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
- Upsold postal services like insurance and tracking
- Sold stamps to customers along route and counted back bills and change to avoid errors
- Maximized employee performance by setting effective objectives and standard practices
- Sorted mail according to size, shape, and destination.
Decal Operator
Clarios
07.2019 - 03.2021
- Attached decorative or functional accessories to products and positioned patterns on equipment, materials and workpieces to complete desired production actions
- Inspected finished workpieces and products, assigned grades and removed unacceptable items
- Maintained production and processing equipment in clean states and good working order to optimize performance
- Examined finished surfaces of workpieces to verify conformance to specifications and retouched defective areas
- Monitored company inventory to keep stock levels and databases updated
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Agent
Ibex Global
06.2019 - 07.2019
- Informed clients of policies and procedures
- Resolved caller issues quickly and thoroughly
- Assisted callers to achieve organizational goals
- Obtained knowledge on how to operate various pieces of equipment
- Obtained client information by answering telephone calls
- Provided customer service for many inbound and outbound calls per shift by answering questions and providing basic troubleshooting support
- Liaised between new customers and various departments throughout organization
- Advised customers about new products and assisted customers in determining best product for their needs.
Decal Operator
Johnson Controls
06.2017 - 05.2019
- I am in charge preparing orders for the line to run
- I count out the quantities needed to fulfill the customers' orders
- I then input data into the BRMP system that accounts for the label inventory for the warehouse
- I'm also trained in 5S CI Culture which is sterilization and cleaning of the warehouse to meet the company's standards
- Attached decorative or functional accessories to products and positioned patterns on equipment, materials and workpieces to complete desired production actions
- Inspected finished workpieces and products, assigned grades and removed unacceptable items
- Maintained production and processing equipment in clean states and good working order to optimize performance
- Cleaned workpieces and products, applied coatings and buffed surfaces to achieve desired finishes
- Used critical thinking to break down problems, evaluate solutions and make decisions.
K.I.N Assistant
K.I.N
10.2016 - 06.2017
- I was responsible for implementing the after school program on site to include supervising a small group of (4-12) students
- Oversee enrichment activities, handle discipline problem resolutions and act as a liaison between students and school staff
- I also prepared and served small nutritional snakes to the students.
Cashier
Carl's Jr
06.2016 - 10.2016
- On the Carl's Jr crew, I was a member of a tight-knit team, working together to prepare meals, take food orders, keep the restaurant clean, and bring smiles to customers' faces with great service.
Education
Diploma -
Theodore Roosevelt High
San Antonio, TX06.2016
Skills
- Work independently
- Initiative-taking
- Empathy and patience
- Customer Service
- Call Answering and Routing
- Computer Proficiency
Timeline
Information Desk Receptionist
Muscogee Staffing Solutions
09.2023 - Current
Intake Specialist
Bexar County Adult Probation Office
01.2022 - 09.2023
Postal Service Employee
USPS
07.2021 - 01.2022
Decal Operator
Clarios
07.2019 - 03.2021
Agent
Ibex Global
06.2019 - 07.2019
Decal Operator
Johnson Controls
06.2017 - 05.2019
K.I.N Assistant
K.I.N
10.2016 - 06.2017
Cashier
Carl's Jr
06.2016 - 10.2016
Diploma -
Theodore Roosevelt High
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