Kayla Smith
PAM Health
San Antonio,TX
1
Certification
6
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Patient Care Technician
5 Months- Monitored vital signs and reported patient condition changes to nursing staff promptly.
- Assisted patients with bathing, grooming, feeding, and other activities of daily living.
- Supported safe patient transfers, ambulation, and repositioning using proper body mechanics.
- Documented care observations accurately in medical records and shift reports.
- Collected specimens and performed point-of-care testing per clinical protocols.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Medical Telephone Appointment Agent
1 Year 3 Months- Coordinated appointment scheduling for diverse patient needs, ensuring optimal management.
- Managed high volume of incoming calls, ensuring prompt and courteous service.
- Collaborated with clinics to streamline communication processes and improve response times.
- Book appointments for active duty service members, retirees, and their family members across all military treatment facilities in San Antonio.
- Manage and book patient referrals appropriately.
Pediatric Specialty Clinic Telephone Operator
2 Months- Provided accurate information to patients and staff regarding services and procedures.
- Assisted in coordinating patient transfers and appointments through effective communication.
- Collaborated with healthcare teams to ensure timely responses to inquiries and requests.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
Patient Safety Attendant/Patient Safety Technician
1 Month- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Improved communication between medical staff and patients by effectively reporting observations and concerns.
- Increased patient satisfaction by offering compassionate care and addressing individual needs in a timely manner.
- Promoted patient autonomy by encouraging self-care activities within safe boundaries, fostering independence.
- Assisted nursing staff with daily tasks, enhancing workflow efficiency and patient care delivery.
- Monitored patient safety and comfort during hospital stays, ensuring adherence to care protocols.
- Reported changes in patient conditions promptly to healthcare team for timely interventions.
- Conducted safety rounds to identify potential hazards, contributing to enhanced patient safety measures.
- Trained new attendants on safety protocols and patient interaction best practices, fostering teamwork.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
Food Service Worker
2 Years 4 Months- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
Clinic Intern
3 Months- Enhanced patient care by assisting medical professionals during examinations and procedures.
- Improved clinic workflow by efficiently managing and organizing patient records and appointments.
- Contributed to a positive clinic environment by maintaining clean, organized, and well-stocked exam rooms.
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally.
Education
Associate Degree in Nursing - Nursing
Skills
Mental Health Awareness
De-Escalation Techniques
Stress Tolerance
Basic Life Support
Attention to detail
Critical thinking
CPR/AED (Infant & Child)
Attention to Detail
Multitasking
Certification
- Basic Life Support - 2025
Timeline
Patient Care Technician
PAM Health
05.2026 - CurrentRead More
Medical Telephone Appointment Agent
CAMO/Ivy Hill Technologies
02.2025 - 05.2026Read More
Pediatric Specialty Clinic Telephone Operator
Methodist Healthcare
12.2024 - 02.2025Read More
Patient Safety Attendant/Patient Safety Technician
Methodist Healthcare
12.2023 - 01.2024Read More
Food Service Worker
AAFES Exchange
08.2021 - 12.2023Read More
Clinic Intern
USAF
01.2021 - 04.2021Read More
ECPI University
Associate Degree in Nursing from Nursing
Read More