Jamaya Barton
Jackson,MS
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Behavioral health professional bringing valuable experience in patient care and therapeutic support. Adept at developing comprehensive care plans and facilitating patient progress. Highly reliable team player with focus on adaptability and achieving patient-centered outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Technician
the Plaza at Twin Rivers
Arkadelphia, AR
02.2025 - 02.2026
- Facilitated smooth transitions between healthcare settings by effectively communicating patient needs and preferences during handoffs.
- Decreased instances of falls or injuries by implementing appropriate safety measures, such as bed alarms and non-slip mats.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Provided direct patient care, assisting with daily living activities and personal hygiene.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained up-to-date knowledge of best practices in patient care through participation in ongoing professional development opportunities.
- Fostered positive relationships with patients and their families by providing emotional support and addressing concerns in a timely manner.
Certified Nursing Assistant
Arkadelphia Human Development Center
Arkadelphia, AR
06.2023 - 02.2026
- Provided compassionate care to patients, enhancing their comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity for residents.
- Monitored vital signs and reported changes to nursing staff, ensuring timely interventions.
- Trained new staff on proper caregiving environment.
- Maintained accurate patient records, supporting effective communication among team members.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Representative
Conduent
01.2023 - 01.2024
- As a Customer Service Representative at Conduent, I continued to excel in providing exceptional service to customers.
- I effectively resolved inquiries and issues, maintaining a high level of customer satisfaction.
- Additionally, I contributed to improving processes and workflows, resulting in increased efficiency and effectiveness in service delivery.
- Took special orders in person and over telephone, generating additional revenue every month.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Led on- and off-site customer support teams across multiple time zones.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Care Specialist
Teleperformance
01.2020 - 01.2022
- At Teleperformance, I served as a Customer Care Specialist, handling a high volume of calls and executing various tasks including new customer sign-ups, data retrieval, product information presentation, and service cancellations.
- Additionally, I actively contributed to the training of new team members in customer interaction management, ensuring smooth operations.
- My dedication and proactive approach led to an impressive 98% customer satisfaction rate and the implementation of effective tactics to reduce cancellations.
- Handling a high volume of calls and executing various tasks including new customer sign-ups, data retrieval, product information presentation, and service cancellations.
- Actively contributed to the training of new team members in customer interaction management, ensuring smooth operations.
- My dedication and proactive approach led to an impressive 98% customer satisfaction rate and the implementation of effective tactics to reduce cancellations.
Education
High School Diploma -
Lanier High School
01.2022
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- HIPAA compliance
- Feeding assistance
- Active listening
- Documentation skills
- Prompting and fading strategies
- Behavior intervention plans
- Time management
- Professional boundaries
- Self-awareness
- Mental health support
- Critical thinking
- Call center experience
- Conflict resolution
Certification
CPR
Interests
Traveling, Cooking, Volunteering, riding horses
Timeline
Patient Care Technician
the Plaza at Twin Rivers
02.2025 - 02.2026
Certified Nursing Assistant
Arkadelphia Human Development Center
06.2023 - 02.2026
Customer Service Representative
Conduent
01.2023 - 01.2024
Customer Care Specialist
Teleperformance
01.2020 - 01.2022
High School Diploma -
Lanier High School