Kayla Soto
Summary
At Kids Club Fun & Fitness, I excelled as a Customer Service Representative, leveraging my critical thinking and active listening skills to resolve complaints, boosting loyalty and satisfaction. My proficiency in data entry and relationship building led to efficient problem-solving and team development, enhancing company-client relations.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kids Club Fun & Fitness
06.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Skyview High School
Vancouver, WA06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Payment processing
- Scheduling
- Team development
Certification
- First Aid/CPR/AED certification– American Red Cross.
- Safe Quality Food Practitioner Certificate – SQFI.
- HACCP Certification – International HACCP Alliance.
- ACF Pastry Culinarian Certification – American Culinary Federation.
- Seafood HACCP Training Course Certificate– Seafood HACCP Alliance.
- ServSafe Food Handler's Certification
- Pro Chef Certification Level I, II, III - The Culinary Institute of America.
Timeline
Customer Service Representative
Kids Club Fun & Fitness
06.2023 - Current
- First Aid/CPR/AED certification– American Red Cross.
- Safe Quality Food Practitioner Certificate – SQFI.
- HACCP Certification – International HACCP Alliance.
- ACF Pastry Culinarian Certification – American Culinary Federation.
- Seafood HACCP Training Course Certificate– Seafood HACCP Alliance.
- ServSafe Food Handler's Certification
- Pro Chef Certification Level I, II, III - The Culinary Institute of America.
High School Diploma -
Skyview High School
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