Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Speed

Memphis,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

HOME HEALTH AIDE

Volenteers Of America
Memphis, TN
05.2021 - Current
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress

CALL CENTER REPRESENTATIVE

Xfinity Comcast
Memphis, TN
06.2020 - Current
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted available products and services to customers during service, account management and order calls.
  • Operated POS system to itemize and complete average of 25 customer purchases
  • Processed 10 invoices each hour and mailed documentation to clients

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Pizza Hut
Bartlett, TN
05.2015 - 01.2020
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Trained staff on operating procedures and company services.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating

Education

Master of Information System Management - Information Technology

Strayer University
Memphis, TN

High School Diploma -

East High School
Memphis, TN

Skills

  • Service-Oriented
  • Patient Care
  • Recordkeeping
  • Mental Health Support
  • Performance Assessment
  • Time Management
  • HIPAA Compliance
  • Microsoft Office

Timeline

HOME HEALTH AIDE

Volenteers Of America
05.2021 - Current

CALL CENTER REPRESENTATIVE

Xfinity Comcast
06.2020 - Current

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Pizza Hut
05.2015 - 01.2020

Master of Information System Management - Information Technology

Strayer University

High School Diploma -

East High School
Kayla Speed