Kayla Stanfield
Customer Service Specialist
Birmingham,AL
Summary
Hardworking and driven to work quickly and effectively on projects in all types of environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated
Customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
UAB GUEST SERVICE REPRESENTATIVE
UAB HOSPITAL
BIRMINGHAM, AL
11.2021 - Current
- Delivered above-and-beyond service to guests by making every guest and patient a priority
- Greeted patients and guests upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Screened guests and patients for covid-19 symptoms upon arrival & entry to the hospital
- Explained security policies and procedures to patients and guests to promote visitor & patient confidence and safety.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Delivered patient information to loved ones when appropriate
- Answered calls and transferred to appropriate areas of the hospital in order to resolve issues and grant information when possible
- Worked directly with doctors, nurses, and other hospital staff in order to provide the best possible care to both guests and patients during the duration of their stay as well as to resolve any issues throughout the stay.
- Data entry for surgery patients and care partners; checking patients and care partners in for surgery and medical procedures as well as keeping families and patient files updated throughout the process
- Setting up consultations in person as well as over the phone between surgeons, doctors, and families after procedures are completed
- Consoling, directing & reassuring loved ones throughout their hospital stay
Maître' D
Ocean Restaurant
Birmingham, AL
04.2019 - 10.2020
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Documented reservations and communicated changes to guests.
- Informed servers of newly seated parties for speedy service.
- Recorded available tables after seating each party using specialized seating software.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Planned and executed large-guest parties by organizing menus, spaces and special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Assisted managers with quickly resolving service- and food-related issues.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Monitored dining room and guest flow to maximize table usage and minimize wait times
SERVER
AUTOMATIC SEAFOOD & OYSTERS
BIRMINGHAM, AL
04.2018 - 11.2018
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Executive Administrative Assistant
Piping Supplies, Inc.
Birmingham, AL
08.2007 - 12.2014
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Assisted and acted as accounts payable clerk for the company using bookkeeping software
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Matched purchase orders with invoices and recorded necessary information.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
No Degree - Radiologic Sciences
Jefferson State Community College
Birmingham, ALGED -
Pinson Valley High School
Pinson, AL05.2009
Skills
- Data Entry and Maintenance
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Time Management
- Proactive Self-Starter
- Strong Analytical and Problem Solving Skills
- Excellent Attention to Detail
- Patient and Empathetic
- Efficient and Detail-Oriented
- Computer Proficiency
Timeline
UAB GUEST SERVICE REPRESENTATIVE
UAB HOSPITAL
11.2021 - Current
Maître' D
Ocean Restaurant
04.2019 - 10.2020
SERVER
AUTOMATIC SEAFOOD & OYSTERS
04.2018 - 11.2018
Executive Administrative Assistant
Piping Supplies, Inc.
08.2007 - 12.2014
No Degree - Radiologic Sciences
Jefferson State Community College
GED -
Pinson Valley High School