Kayla Steele
Matteson,IL
Summary
Documentation Specialist experience ensuring organization's documents are stored efficiently and are easily accessible to staff. Develop and implement management and control strategies. High level of organizational skills, attention to detail and communicate.
Overview
7
7
years of professional experience
Work History
Documentation Specialist
AdaptHealth
12.2021 - 06.2024
- Developed customized templates to maintain consistent formatting across all company documents, increasing professionalism and readability.
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Identified audit parameters to comply with quality standards.
- Provided support in proposal writing efforts leading to an increased win rate on submitted bids.
- Ensured compliance with regulatory requirements by diligently updating documentation according to changing guidelines.
Account Representative
Global Credit Collections
05.2020 - 08.2021
- Received and processed client payments, and updated accounts
- Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Evaluated customer account information to assess current issues and determine potential solutions.
Patient Services Specialist
ATI Physical Therapy
08.2019 - 03.2020
- Coordinated billing activities on behalf of providers, including coordinating insurance authorizations, collecting co-payments and resolving discrepancies
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Clinique Counter Manager
Ulta Beauty
03.2017 - 08.2019
- Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge
- Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers
- Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Education
BBA - Business Administration
Howard University
Washington, DC05.2018
Skills
- Web technologies and services
- Document control
- Sales expertise
- Customer relationship management
- Report generation
- Data entry
- Project management abilities
- Senior leadership support
- Microsoft Office expertise
- Schedule mastery
- Adobe Creative Suite
Timeline
Documentation Specialist
AdaptHealth
12.2021 - 06.2024
Account Representative
Global Credit Collections
05.2020 - 08.2021
Patient Services Specialist
ATI Physical Therapy
08.2019 - 03.2020
Clinique Counter Manager
Ulta Beauty
03.2017 - 08.2019
BBA - Business Administration
Howard University
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