Kayla Steinmueller
Mesquite,NV
Summary
My ultimate goal is to work in hospitality. I find purpose in being able to provide people with services that may make a significant difference in their daily lives. I consider myself a lifetime learner. I’m always willing to try something new.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Direct Support Professional
People Inc
East Aurora, NY
11.2024 - 09.2026
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supported daily living activities for People Inc participants in residential settings.
- Assisted with personal care, meal preparation, and household tasks.
- Administered medications following People Inc care plans and safety procedures.
- Documented client behaviors, services, and incidents in required records.
- Encouraged community outings, appointments, and recreational activities.
- Followed individualized support plans and behavior guidelines.
- Communicated client needs with supervisors, nurses, and care team members.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted individuals in learning and developing new skills.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Monitored clients' progress through regular observations and discussions with care team.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Sourced entertainment options for clients to enhance daily engagement and enjoyment.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Housekeeper
The Mosey Hotel
East Aurora, NY
04.2024 - 11.2025
- Cleaned guest rooms, bathrooms, and suites at boutique hotel.
- Changed bedding and prepared rooms for arrival.
- Vacuumed carpets and dusted furniture throughout hotel spaces.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Restocked linens, amenities, and supplies for guest stays.
- Thoroughly cleaned bathrooms, including toilets, tubs, and sinks, to ensure hygiene standards., including toilets, tubs, showers and sinks.
- Disinfected telephones, light switches and other frequently touched objects.
- Emptied trash receptacles throughout the property.
- Regularly emptied trash receptacles throughout the property to maintain cleanliness. receptacles throughout the property.
- Relocated beds and sofas to perform detailed cleaning of baseboards and corners., sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Assisted staff with laundry, folding, and linen organization.
- Reported maintenance issues to hotel management promptly.
- Diligently scrubbed kitchen appliances to remove stains and maintain cleanliness., countertops and fixtures.
- Cleaned and sanitized sheets to ensure comfort and hygiene for guests. and removed stains to restore linens to pristine condition.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Arranged closets neatly to enhance guest convenience and accessibility. with hangers for guests' clothing items.
- Used cleaning chemicals following proper guidelines.
- Followed daily cleaning schedules and adjusted based on demand.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Hostess, Dishwasher, Server, Foodrunner, Barback
189 Burger
East Aurora, New York
11.2021 - 03.2024
- Restocked beer, liquor, mixers, and glassware for busy bar and restaurant service.
- Prepared ice bins, garnish stations, and bar tools before nightly service.
- Assisted bartenders with glass retrieval, trash removal, and guest area resets.
- Organized backbar storage, product rotation, and refill supplies for smooth service.
- Monitored inventory levels and reported low stock to management and bar staff.
- Followed sanitation standards and supported opening, closing, and shift-change routines.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Consistently checked inventory levels and communicated needs to management team.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Restocked ice and prepared garnishes for drinks.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Continuously monitored beverage stock levels during peak hours of operation.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Ensured timely delivery of food and drinks to enhance customer experience.
- Sliced and pitted fruit used to garnish drinks.
- Provided excellent customer service while interacting with guests in a friendly manner.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Assisted in preparing mixed drinks by accurately measuring ingredients and applying bartending techniques.
- Studied bartenders to learn recipes for different mixed cocktails.
- Served as cashier, handling payments accurately and efficiently.
- Adhered to safety protocols by storing equipment properly after use to ensure workplace safety.
- Used POS system to ring up customers and open and close tabs.
- Disinfected bathrooms and resupplied with proper paper products.
- Restocked bar with necessary supplies, including liquor, beer, wine, and mixers.
- Prepared garnishes for drinks, following specific recipes and presentation standards.
- Effectively multitasked within fast-paced environment.
- Filled and served various beverages for customers.
- Stocked service stations with ice, napkins and straws.
- Delivered food and beverages promptly while maintaining attentive guest service standards.
- Greeted guests, presented menus, and explained daily specials clearly.
- Recorded orders accurately and communicated requests to kitchen and bar staff.
- Resolved guest concerns calmly and coordinated quick service recovery.
- Supported team members with table setup, side work, and closing duties.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Ensured food met quality standards prior to customer service.
- Greeted guests and provided menus.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared drinks according to standard recipes.
- Stocked service areas with supplies during slow periods.
- Managed reservations and to-go orders to enhance customer service efficiency.
- Sanitized dishes, utensils, and cookware using commercial dishwashing equipment.
- Restocked dish stations with supplies, chemicals, and cleaning tools.
- Maintained clean floors, sinks, and work surfaces during shifts.
- Disposed waste and recyclables following kitchen sanitation procedures.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Supported kitchen staff during busy periods to ensure smooth operations.
- Replaced clean utensils in storage bins for easy access.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Observed coworkers to learn effective kitchen and food service skills.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Organized trays with cutlery prior to serving meals to customers.
- Ensured cleanliness and sanitation of dishes, utensils, and kitchen equipment throughout shifts.
- Managed dish area organization and cleanliness.
- Ensured timely availability of clean dishes for various meal services.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
- Delivered plated orders from kitchen to tables using front-of-house service standards.
- Verified ticket details before running food to correct guests.
- Carried beverages, condiments, and utensils to support guest service.
- Cleared used dishes and reset tables during busy dining periods.
- Delivered food to guests in a timely manner while following safety protocols.
- Organized food orders and ensured accuracy of items served to customers.
- Facilitated new staff training on restaurant operations and procedures to ensure smooth integration.
- Removed dishes and glasses from tables for cleaning.
- Assisted servers in setting up tables for guests.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Followed proper sanitation guidelines when handling food products.
- Maintained a clean and organized work area throughout shift operations.
- Helped in training new food runners, sharing best practices and operational knowledge.
- Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
- Assisted in preparing dishes for service by garnishing and checking presentation.
- Trained new employees to perform duties.
Professional Cleaner
Custom Maid Cleaning
East Aurora, NY
08.2022 - 02.2023
- Cleaned custom maid homes using detailed room-by-room service checklists
- Sanitized kitchens and bathrooms with approved cleaning solutions
- Dusted furniture, baseboards, and fixtures during recurring service visits
- Vacuumed carpets and mopped floors throughout client properties
- Changed linens on beds upon client or hotel staff request.
- Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
- Emptied trash cans and ensured recycling bins were separated properly.
- Cleaned bathrooms by scrubbing toilets, sinks, showers and tubs, and mirrors.
- Replaced bed linens in client rooms for comfort and hygiene. on beds when requested by client or hotel staff.
- Reported damaged items and special client requests to Custom Maid supervisors
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Ensured that all safety protocols were followed while operating machinery like buffers or vacuums.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed multiple tasks simultaneously while adhering to strict timelines.
Intern
Pure Essence
East Aurora, New York
12.2021 - 02.2022
- Provided all types of nail, skin, and hair-related services, along with Provided assistance to clients, disinfection, Performed upkeep of salon facilities, and inventory management as a receptionist apprentice.
- Supported Pure Essence team with daily administrative tasks and client coordination.
- Organized Pure Essence product samples, marketing materials, and office supplies.
- Assisted Pure Essence staff with scheduling, correspondence, and follow-up communication.
Hostess, Server, Busser
Charlie's Diner
East Aurora, New York
11.2019 - 06.2020
- Greeted guests and managed seating in busy dining room.
- Refilled beverages and cleared tables between dining parties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delivered meals and checked guest satisfaction during service.
- Coordinated service with kitchen and support staff.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Took food and drink orders with accurate attention.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented menus and explained daily specials to guests.
- Restocked service areas with supplies during slow periods to ensure readiness for guests. with supplies during slow periods.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Processed payments and handled cash register transactions.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
Education
OSHA Certification - Orientation
People Inc
11.2024 - 09.2026
Cosmetology -Technical Education: Units of Study - Artificial nails, Basic anatomy, Physiology; Chemistry; Mathematics; Chemical and thermal hair straightening, Electricity and light therapy; Hair coloring; Lightening; Toners; Hair shampooing, rinsing, styling and shaping; Hygiene and good grooming; Manicures and pedicures; Facial treatments and make up; Permanent waving; Professional ethics; skin and facial care; State licensing laws, Weaving, Slicing and Balayage techniques, Wig installation
Erie 2CC B.O.C.E.S. W.D. Ormsby Center
East Aurora, New YorkNew York State Regents Diploma -
East Aurora High School
East Aurora, New YorkSkills
- Personal care assistance
- Activities of daily living
- Medication management
- Patient care
- Community integration
- Multitasking
- Behavioral management
- Support planning
- Documentation practices
- Care documentation
- Health services
- First aid and CPR
- Disability awareness
- Mobility assistance
- Adaptive equipment use
- Environmental safety
- Home upkeep assistance
- Sanitation procedures
- Hygiene practices
- Disinfection practices
- Safety protocol adherence
- Task management
- Task coordination
- Multitasking
- Time management
- Resource management
- Inventory management
- Supply organization
- Client-centered activities
- Client engagement
- Record keeping
- Reliability and punctuality
- Detail orientation
- Physical assistance
- Physical stamina
- Willing to learn
- Organizational support
- Positive demeanor
- Friendly and personable
- Compassionate client care
- Strong work ethic
- Participant support
- Equipment handling
- Resource allocation
- Material support
- Community integration
- Positive demeanor
- Friendly and personable
- Participant support
- Resource allocation
- Equipment handling
- Material support
- Care resource management
- Record keeping
- Client engagement
- Resource replenishment
ACHIEVEMENTS AND AWARDS:
-Perfect Attendance, -Art Award Certificate, -COVID 19 Certification & Barbicide Certification, - Healthy You Certification & Domestic Abuse Certification
VOLUNTEER EXPERIENCE:
-Perfect Attendance, -Art Award Certificate, -COVID 19 Certification & Barbicide Certification, - Healthy You Certification & Domestic Abuse Certification
Timeline
OSHA Certification - Orientation
People Inc
11.2024 - 09.2026
Direct Support Professional
People Inc
11.2024 - 09.2026
Housekeeper
The Mosey Hotel
04.2024 - 11.2025
Professional Cleaner
Custom Maid Cleaning
08.2022 - 02.2023
Intern
Pure Essence
12.2021 - 02.2022
Hostess, Dishwasher, Server, Foodrunner, Barback
189 Burger
11.2021 - 03.2024
Hostess, Server, Busser
Charlie's Diner
11.2019 - 06.2020
Cosmetology -Technical Education: Units of Study - Artificial nails, Basic anatomy, Physiology; Chemistry; Mathematics; Chemical and thermal hair straightening, Electricity and light therapy; Hair coloring; Lightening; Toners; Hair shampooing, rinsing, styling and shaping; Hygiene and good grooming; Manicures and pedicures; Facial treatments and make up; Permanent waving; Professional ethics; skin and facial care; State licensing laws, Weaving, Slicing and Balayage techniques, Wig installation
Erie 2CC B.O.C.E.S. W.D. Ormsby Center
New York State Regents Diploma -
East Aurora High School