Kayla Stichter
Bayville,NJ
Summary
Dynamic leader with a proven track record at Wakefern Food Corporation, excelling in complex problem-solving and strategic planning. Spearheaded initiatives that significantly enhanced operational efficiency and team productivity. Skilled in data analysis and employee supervision, adept at fostering innovation and mentoring staff to exceed goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Asset Protection Senior Supervisor
Wakefern Food Corporation
10.2017 - Current
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Maximized personal competency through continuous professional development.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
- Assessed problems and conflicts and resolved independently.
- Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
- Served on several committees to evaluate and recommend changes to policy, procedure and systems.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented Active Assailant protocols, working along side local and federal law enforcement agencies.
- Worked closely with all divisions within the company, compliance, legal, operations, logistics, labor relations, merchandising, engineering etc.
- Direct oversight and maintenance of the card access system and CCTV monitoring.
- Work alongside Internal Audit and 3rd party auditing services in ensuring security protocols are followed.
- Conducted several thorough and meticulous investigations.
- Worked with legal and labor relations in supplementing all evidence during lawsuits, union hearings and terminations.
- Assisted Human Resources during layoffs/terminations.
Health & Beauty Aids and Nonfood Manager
ShopRite Supermarkets
07.2005 - 10.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Gained valuable insight into retail management by working closely with experienced supervisors and department leads.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored industry trends, staying informed about new developments in retail pricing strategies and technologies.
Education
Associate of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH06.2020
High School Diploma -
Southern Regional High School
Manahawkin, NJ06.2006
Skills
- Innovation Skills
- Data Analysis
- Employee Supervision
- Staff Oversight
- Compliance understanding
- Staff Development
- Complex Problem-Solving
- Goal-Oriented
- Training and mentoring
- Project Management
Certification
CPR/AED - Adult, Pediatric and Infant
Hazmat Level 3 Technician
Advanced Wicklander & Zulawski Interview/Interrogation Training
Timeline
Asset Protection Senior Supervisor
Wakefern Food Corporation
10.2017 - Current
Health & Beauty Aids and Nonfood Manager
ShopRite Supermarkets
07.2005 - 10.2017
Associate of Science - Criminal Justice
Southern New Hampshire University
High School Diploma -
Southern Regional High School
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