Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayla Sudbury

Tooele,UT

Summary

Accomplished Office Manager with a proven track record at Anytime Fitness, enhancing membership sales and streamlining operations. Expert in office management software and scheduling coordination, coupled with exceptional organizational skills and customer relations. Achieved significant improvements in customer service and operational efficiency through strategic policy development and administrative oversight.

Overview

11
11
years of professional experience

Work History

Office Manager

Anytime Fitness
Stansbury Park, USA
06.2022 - Current
  • Generate new memberships and personal training sales.
  • Worked with health insurance companies to get reimbursements.
  • Schedule appointments for future members.
  • Return calls and emails.
  • Plan member events.
  • Update the website and social media.
  • Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
  • Resolved customer complaints in a timely manner while upholding company policies.
  • Conducted regular inspections of facilities to identify any potential hazards or maintenance needs.
  • Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
  • Maintained a clean, organized environment throughout the facility at all times.

Medical Receptionist

The IMA Group
Grand Junction, USA
02.2021 - 03.2022
  • Hand out appropriate paperwork for claimants to complete.
  • Prepare claimant charts using color coding.
  • Print out the background received via email daily from either the state or the scheduler. And make sure the background is in the claimant folder.
  • Print out the day's schedule and the doctors' schedules daily.
  • Keep a show sheet for each doctor, and make sure it is signed at the end of each day.
  • Make claimant appointment confirmation calls, and prepare the tracking log.
  • Scheduled and confirmed patient appointments and consultations.
  • Monitored office supplies inventory and placed orders when necessary.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Front Office Representative

Easton Archery Center
Salt Lake, Utah
06.2018 - 10.2018
  • Updated and maintained appointment calendars, ensuring optimal scheduling.
  • Greeted guests and vendors to assist in navigating space.
  • Processed payments using cash registers or point-of-sale systems.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Assist in the setup and breakdown of center events and activities.
  • Assisted in event registration.

Receptionist

Ken Graff Nissan
Salt Lake City, USA
08.2017 - 06.2018
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Communicate and help resolve customer complaints and adjustments.
  • Answer all incoming calls, determine the caller's needs, and direct calls to the appropriate individual or department.
  • Provided administrative support as required, including general office tasks, and participated in special projects.
  • Maintained key log, delivery log, and license plate log.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Verified accuracy of invoices against purchase orders prior to sending out bills to customers.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Tracked dealer expenses associated with vehicle sales, repairs, parts purchases.

Account Manager (Seasonal)

Discover Card
West Valley City, USA
04.2017 - 08.2017
  • Received inbound calls taking college loan applications.
  • Adjusted customer accounts, including discretionary authority to satisfy the customer for those adjustments that are reasonable.
  • Verified student enrollment and handled disbursement issues and inquiries on loans.
  • Facilitated the various components of the application decision process, such as application review for completion, identity verification, fraud prevention, credit review, school certification, and ensuring regulatory practices were maintained.

Admin Assistant

Varsity Facility Services
Salt Lake City, USA
06.2014 - 05.2017
  • Prepared and reconciled expense reports.
  • Maintained a filing system.
  • Sorted and distributed correspondence, memos, letters, faxes, and forms.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Kept promotional materials stocked by coordinating requirements with the graphics department, inventorying stock, placing orders, and obtaining manager and design approvals.
  • Supported the in-house marketing and design team by coordinating and collecting materials, packaging, and mailing them to potential clients.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Education

High School Diploma -

Stansbury Park High School
Stansbury Park, UT
01-2017

Skills

  • Billing
  • Bookkeeping
  • Financial reporting
  • Administrative oversight
  • Office management software
  • Scheduling coordination
  • Clear oral/written communication
  • Documentation and control
  • Customer service
  • Office management
  • Organizational skills
  • Employee supervision
  • Employee training
  • Policy development
  • Credit and collections
  • Payroll processing
  • Contract negotiations
  • Customer relations
  • Mail handling
  • Budget administration
  • Human resources
  • Data entry

References

References available upon request.

Timeline

Office Manager

Anytime Fitness
06.2022 - Current

Medical Receptionist

The IMA Group
02.2021 - 03.2022

Front Office Representative

Easton Archery Center
06.2018 - 10.2018

Receptionist

Ken Graff Nissan
08.2017 - 06.2018

Account Manager (Seasonal)

Discover Card
04.2017 - 08.2017

Admin Assistant

Varsity Facility Services
06.2014 - 05.2017

High School Diploma -

Stansbury Park High School

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Kayla Sudbury