Kayla T. Anderson
Lombard,IL
Summary
Detail-oriented HR and Recruiting Coordinator with extensive experience in supporting high-volume hiring, onboarding, and HR operations in fast-paced environments. Expertise in interview coordination, candidate communications, and ATS/iCIMS management ensures data accuracy and compliance while enhancing the recruitment process. A proven track record of collaborating with recruiters and hiring managers to streamline workflows and deliver a seamless candidate experience demonstrates a commitment to excellence. Recognized for exceptional communication skills, conflict resolution abilities, and a proactive approach to process improvement that elevates candidate satisfaction and drives organizational success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Safeco
Warrenville, IL
10.2022 - Current
- Support high-volume inbound inquiries (50–100+ per day), prioritizing requests and ensuring timely follow-up across stakeholders.
- Maintain accurate records across internal systems with near-100% data accuracy, supporting reporting and operational integrity.
- Resolved escalated issues and improved retention through effective communication.
- Identified process gaps and recommended improvements to enhance efficiency.
Recruiter Coordinator (Contract)
Liberty Mutual
Warrenville, IL
05.2023 - 11.2023
- Directed daily interview coordination for 10–15 candidates, optimizing scheduling and confirmation processes for hiring teams.
- Oversaw onboarding support processes, guaranteeing accurate documentation and a seamless experience for new hires.
- Managed ATS records through iCIMS, achieving full data accuracy and compliance.
- Organized and managed interview schedules to support a seamless recruitment process and elevate candidate satisfaction.
- Managed applicant tracking system to ensure accurate record-keeping and compliance with hiring protocols.
Talent & Program Coordination Specialist (Independent Contractor)
Breaking Free from Me
Lombard, IL
02.2022 - 08.2022
- Coordinated intake, scheduling, and onboarding for multi-week programs while managing 30–50 daily participant communications.
- Maintained accurate participant records and data integrity across program platforms.
- Improved workflows by updating systems and process documentation.
Behavioral Health Service Coordinator
Service Inc.
Lombard, IL
07.2018 - 09.2021
- Managed high-volume case coordination (50-70 cases), scheduling, and documentation in compliance-driven environments.
- Collaborated with internal teams and external partners to resolve issues and meet service timelines.
- Maintained detailed records and supported audits through accurate data entry and follow-through.
Self-Direction & Support Services Coordinator
Clearbrook
Downers Grove, IL
06.2016 - 05.2018
- Supported intake, scheduling, and ongoing coordination for self-directed services.
- Maintained detailed case notes and documentation while managing 30–50 daily contacts.
- Ensured confidentiality, accuracy, and adherence to organizational policies.
- Supported high-volume recruiting by coordinating interviews, managing scheduling logistics, and tracking candidates through the hiring lifecycle.
Education
Bachelor of Science - Social Work
Western Illinois University
Macomb, IL06-2013
Skills
- High-volume recruiting support
- Interview scheduling & coordination
- Offer coordination (references, candidate communication)
- Recruiting workflow optimization
- Hiring process tracking & risk flagging
- Applicant Tracking Systems (iCIMS)
Timeline
Recruiter Coordinator (Contract)
Liberty Mutual
05.2023 - 11.2023
Customer Service Representative
Safeco
10.2022 - Current
Talent & Program Coordination Specialist (Independent Contractor)
Breaking Free from Me
02.2022 - 08.2022
Behavioral Health Service Coordinator
Service Inc.
07.2018 - 09.2021
Self-Direction & Support Services Coordinator
Clearbrook
06.2016 - 05.2018
Bachelor of Science - Social Work
Western Illinois University