Kayla Taylor
Searcy,AR
Summary
Team Lead coordinating daily case operations for a high-volume legal team. Leads 8+ Case Managers, oversees workflow priorities, and keeps mass tort and personal injury matters moving toward production goals. Strengthens quality control, resolves escalations, and supports onboarding and coaching to improve consistency and case progression.
Overview
9
9
years of professional experience
Work History
Team Lead
TORTICITY
Searcy, Arkansas
01.2026 - 09.2026
- Led daily operations for 8 Case Managers handling mass tort and personal injury casework.
- Managed full case lifecycle workflows to support a goal of 150 proven cases per month.
- Oversaw quality control to maintain case completeness, documentation accuracy, grammar, and final-review standards.
- Resolved complex, time-sensitive case issues as the primary escalation point and removed barriers to progression.
- Coached Case Managers on procedures, documentation standards, productivity expectations, and case-management systems.
- Supported onboarding for new hires and reinforced standardized workflows across the team.
- Tracked recurring workflow gaps and communicated improvement priorities to leadership for follow-up action.
Case Coordinator - Mass Tort & Personal Injury
TORTICITY
Searcy, Arkansas
03.2023 - 01.2026
- Managed and prioritized 400+ case files monthly across mass tort and personal injury matters while meeting deadlines and maintaining accuracy.
- Coordinated case activity through intake, documentation, outstanding items, and next steps to keep matters moving.
- Reviewed, organized, and maintained case files and legal documentation in line with quality control and process compliance standards.
- Coordinated with attorneys, legal teams, and internal operations staff to resolve case issues and maintain workflow continuity.
- Identified recurring workflow issues and supported process improvements to strengthen consistency and accuracy.
- Selected as primary trainer for new hires, delivering onboarding, system instruction, and workflow guidance.
- Escalated complex case issues and worked with stakeholders to resolve them quickly.
Civil Litigation Clerk
WHITE COUNTY COURTHOUSE
Searcy, Arkansas
02.2018 - 06.2022
- Maintain [number]% docket accuracy across case records, filing systems, and electronic records management.
- Review pleadings, motions, and supporting documents for completeness and court procedure compliance.
- Coordinate case information among attorneys, judges, court staff, and the public to answer filing questions.
- Manage confidential court records and sensitive case information in line with established requirements.
- Support daily court operations through document processing, case tracking, and administrative coordination.
- Coordinate case-related documentation and deadlines to keep court workflows moving on schedule.
Education
ASSOCIATE OF SCIENCE -
Arkansas State University-Beebe
AR01.2017
Skills
- Legal operations
- Litigation case management
- Mass tort case management
- Personal injury case management
- Civil litigation support
- Electronic records management
- Quality control
- Process compliance
- Deadline monitoring
- Attorney & stakeholder coordination
- Docketing systems
- Client intake procedures
- Medical records review
- Case management software
Timeline
Team Lead
TORTICITY
01.2026 - 09.2026
Case Coordinator - Mass Tort & Personal Injury
TORTICITY
03.2023 - 01.2026
Civil Litigation Clerk
WHITE COUNTY COURTHOUSE
02.2018 - 06.2022
ASSOCIATE OF SCIENCE -
Arkansas State University-Beebe