Hi, I’m
Kayla Tennyson
Orlando,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, scheduling, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
years of professional experience
Work History
KandiesWorld
Festival Vender
03.2022 - Current
Job overview
- Set up vendor booths
- Clean up the venue and help break it down once the festival is over
- Use sales tactics to sell and up sell products
- Achieved or exceeded company-defined sales quotas.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
- Met sales goals by offering excellent customer service.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
Top Tier Public Adjusters
Mediations Scheduler / Receptionist
07.2023 - 07.2024
Job overview
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Increased customer service success rates by quickly resolving issues.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Handled inbound and outbound calls, directed those calls to the appropriate people
- Handled all mail that came in the business and input everything in our database
Courtyard by Marriott
Front Desk Associate
12.2022 - 07.2023
Job overview
- Check reports everyday and file appropriate paperwork
- Maintain a friendly and positive work environment
- Manage online and phone reservations
- Handle cash and card transactions
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Hooters
Server/Bartender
10.2022 - 01.2023
Job overview
- Handle cash and card transactions
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Pips Pub and Grill/The Landing
Server
06.2021 - 07.2022
Job overview
- Handled cash and card transactions
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
PrimeTime
Server/Bartender
06.2020 - 04.2021
Job overview
- Served guests with a fun and bubbly attitude
- Greeted guests and gave them a good experience eating at the restaurant
- Accommodate guests needs
- Made alcoholic drinks and poured beers
- Handle cash and card transactions
Education
Ivy Tech Community CollegeEvansville, IN
High school diploma from Visual Communications
04.2017
Skills
- Adobe
- Final cut pro
- Records Management
- Graphic Design
- Social Media Management
- Branding
- Appointment Scheduling
- Guest services
- Restaurant experience
- Customer service
- Time management
- Data Entry
- Telephone Etiquette
Timeline
Mediations Scheduler / Receptionist
Top Tier Public Adjusters
07.2023 - 07.2024
Front Desk Associate
Courtyard by Marriott
12.2022 - 07.2023
Server/Bartender
Hooters
10.2022 - 01.2023
Festival Vender
KandiesWorld
03.2022 - Current
Server
Pips Pub and Grill/The Landing
06.2021 - 07.2022
Server/Bartender
PrimeTime
06.2020 - 04.2021
Ivy Tech Community College
High school diploma from Visual Communications
Similar Profiles
Jose A GonzalezJose A Gonzalez
Program Manager at Avanos OrthopedicsProgram Manager at Avanos Orthopedics
Naia HarrisonNaia Harrison
Cashier/Sales Associate at Charlie's Bakery & CreameryCashier/Sales Associate at Charlie's Bakery & Creamery
Estefanie CumbasEstefanie Cumbas
Spanish Instructor | Assistant Soccer Coach at Piedmont Academy, INCSpanish Instructor | Assistant Soccer Coach at Piedmont Academy, INC
Kendall RodriguezKendall Rodriguez
Babysitter at Erin VanNorstrandBabysitter at Erin VanNorstrand
Jacqueline WilsonJacqueline Wilson
Training Specialist and Program Manager at Health Resources & Services AdministrationTraining Specialist and Program Manager at Health Resources & Services Administration