Kayla Thomas
Rockville,MD
Summary
A dynamic and enthusiastic professional dedicated to cultivating strong relationships and fostering vibrant networks. I believe in the power of human connection and am passionate about creating memorable customer interactions. My ability to build rapport and communicate effectively allows me to excel in conflict resolution and problem-solving, while my clerical experience ensures efficiency and organization. I'm adept at connecting with individuals and building collaborative partnerships that drive results and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
HR Recruiter
Prep Academy
11.2024 - Current
- Created visually appealing recruitment advertisements and social media graphics using Adobe Photoshop to enhance brand visibility and attract qualified candidates
- Utilized advertising platforms to promote open positions, tracking campaign performance and adjusting strategies for optimal results, demonstrating ability to communicate a message to a target audience.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Developed recruiting strategies to identify qualified candidates and build network.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Budtender
Gleaf
07.2023 - 09.2024
- Provided exceptional customer service, assisting customers with product selection and answering inquiries, creating positive brand experiences
- Maintained in-depth knowledge of product inventory to provide informed recommendations and educate customers, demonstrating ability to learn and articulate product information
- Designed promotional materials and in-store displays using Adobe Photoshop to highlight new products and special offers, enhancing the customer experience
- Assisted in the creation of social media content and digital advertisements to drive customer engagement and increase sales, demonstrating ability to engage with a brand's audience
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
Front Desk Manager & Insurance Coordinator
Winning Smiles & Lanham Smiles Dentistry
07.2021 - 07.2022
- Communicated with patients regarding treatment plans, insurance benefits, and payment options, demonstrating strong communication skills
- Implemented customer feedback mechanisms to identify areas of improvement in service delivery.
- Enhanced client satisfaction by providing timely and accurate policy updates and renewals.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.Managed front desk operations, ensuring efficient and professional patient service, demonstrating ability to lead customer facing operations
Education
Associate of Science - Human Resources
Pennfoster
Scranton, PA07-2025
High School Diploma -
Pennfoster
Scranton06-2019
Skills
- Customer Engagement
- Customer Relationship Building
- Effective Presentation Skills
- Social Media Management
- Content Creation
- Adobe Photoshop
- Collaborative Relationship Development
- Event Coordination
- Digital Recruitment Strategies
- Time management
- Clerical Proficiency
- Employee Onboarding
Timeline
HR Recruiter
Prep Academy
11.2024 - Current
Budtender
Gleaf
07.2023 - 09.2024
Front Desk Manager & Insurance Coordinator
Winning Smiles & Lanham Smiles Dentistry
07.2021 - 07.2022
Associate of Science - Human Resources
Pennfoster
High School Diploma -
Pennfoster
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