Kayla Thomas
Warner Robins,GA
Summary
Dynamic professional with a proven track record at Sonic, excelling in customer service and cash management. Recognized for fostering teamwork and enhancing employee morale, I effectively mentored staff and improved operational efficiency. Strong organizational skills and problem-solving abilities contribute to achieving exceptional results in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Helper Clerk
Ville Platte Media Center
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Assistant Manager
Sonic
08.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Warehouse Packer
Gilmers Warehouse
01.2023 - 03.2023
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Loaded merchandise into specific packages suited for product dimensions.
Education
High School Diploma -
Pine Prairie High School
Pine Prairie, LA05.2018
Skills
- Strong organization
- Filing systems
- Invoice processing
- Appointment scheduling
- Customer satisfaction
- Cash handling
- Cash management
- Mail handling
- Teamwork and collaboration
- Teamwork
- Customer service
- Handling payments
- Scanning and copying
- Time management
- Problem-solving
- Problem-solving abilities
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Reliable and punctual
- Organizational skills
- Team collaboration
Certification
- Serv safe
Timeline
Warehouse Packer
Gilmers Warehouse
01.2023 - 03.2023
Assistant Manager
Sonic
08.2018 - Current
Helper Clerk
Ville Platte Media Center
High School Diploma -
Pine Prairie High School