Kayla Thompson
Indianola,MS
Summary
Customer-focused professional with many years of experience leading outbound call center operations. Innovative leader with track record of developing and implementing creative new processes that meet client, customer, and call team needs. Dedicated to maximum sales and fundraising results with exceptionally engaged and loyal employees.
Results-driven Outbound Call Center Agent known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, sales strategy implementation, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance customer satisfaction and achieve targets.
Overview
2
2
years of professional experience
Work History
Outbound Call Center Agent
TTEC
Indianola , MS
10.2022 - 09.2024
- Greeted customers in a friendly and professional manner.
- Ensured customer satisfaction by providing accurate information and resolving customer issues.
- Maintained records of customer interactions, transactions, comments and complaints.
- Provided timely feedback to supervisors on call volume and quality performance.
- Identified customer needs, clarified information, researched every issue and provided solutions.
- Followed up with customers to ensure resolution of their issues or concerns.
- Maintained updated knowledge of product features, benefits, pricing plans and warranties offered by the company.
- Developed strong relationships with customers by responding promptly to inquiries.
Education
High School Diploma -
Gentry High School
Indianola, MS05-2018
Skills
- Goal-Oriented
- Salesforce
- Continuous Improvement
- Call Monitoring
- Call Routing
- Customer Service
- Active Listening
- Relationship Building
- Sales orientation
- Organizational Skills
Timeline
Outbound Call Center Agent
TTEC
10.2022 - 09.2024
High School Diploma -
Gentry High School