Kayla Thompson

Streamlined office operations, improving workflow and reducing delays in task completion.

• Supervised front desk operations, greeting visitors and answering inquiries.
• Processed incoming communications, directing inquiries to relevant departments.
• Managed inventory of office supplies, maintaining optimal stock levels to support daily operations. Managed inventory Managed inventory of office supplies, coordinating procurement activities.
• Developed filing systems for improved document management and retrieval.
• Trained new staff on office protocols and system usage.
• Assisted in preparing reports and presentations for financial meetings.
• Monitored client payments, contacting them regarding past due accounts.

• Managed office operations and upheld organized filing systems for all documents.
• Coordinated scheduling for client consultations, enhancing appointment management and reducing conflicts.
• Answered phone calls, responded to emails, routed mail, and managed courier services.
• Processed payments and invoices to support accurate billing procedures.
• Monitored overdue payments from clients and initiated follow-ups, improving payment recovery rates.
• Assisted in preparing client records and session documentation.
• Resolved customer inquiries promptly, strengthening client relationships and ensuring satisfaction.
• Performed general bookkeeping tasks, including bank statement reconciliations and journal entries.