Kayla Till
Helena,MT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
CSR
Bison Insurance PLLC.
Helena, MT
02.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server
Windbag Saloon
09.2021 - Current
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times.
Receptionist
Lithia Chevrolet Buick GMC of Helena
06.2019 - 03.2020
- Greet guests, answer and direct phone calls, scan and file paperwork, input customer information, send appointment reminder emails for service customers, call customers for customer service reviews, input warranty information for service, etc
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
CNA - Certified Nursing Assistant
Cooney Healthcare and Rehabilitation Center
11.2018 - 06.2019
- Wake and dress clients, help with showers, assist residents with feeding, take vitals daily or as needed, help with toileting, assist with smoke breaks, assist clients in and out of bed, etc.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
CNA - Certified Nursing Assistant
North West Home Care
09.2017 - 10.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Accounting And Business Management
Penn Foster
High school diploma -
Helena High School
Helena, MT06.2016
Skills
- Customer Focus
- Complaint Handling
- CRM Software
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Professional telephone demeanor
- Microsoft Outlook
- Computer Proficiency
- Documentation
- Payment Processing
- Office equipment proficiency
- Building rapport
Personal Information
Positions: Credit collector, Server, Receptionist, CNA - Certified Nursing Assistant
Timeline
CSR
Bison Insurance PLLC.
02.2024 - Current
Server
Windbag Saloon
09.2021 - Current
Receptionist
Lithia Chevrolet Buick GMC of Helena
06.2019 - 03.2020
CNA - Certified Nursing Assistant
Cooney Healthcare and Rehabilitation Center
11.2018 - 06.2019
CNA - Certified Nursing Assistant
North West Home Care
09.2017 - 10.2018
Accounting And Business Management
Penn Foster
High school diploma -
Helena High School