Kayla Tran
Surprise,AZ
Summary
Friendly receptionist, knowledgeable about customer service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well organized with a positive and upbeat attitude. Skilled at coordinating appointments and collecting messages to facilitate office communication. Dedicated to building strong relationships and offering assistance to team members and customers.
Overview
4
4
years of professional experience
Work History
Licensed Nail Technician
InStyle Hair And Nails
06.2021 - 05.2023
- Increased client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and safety practices.
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Collaborated with salon staff for smooth operations, maintaining open communication and teamwork.
- Educated clients on proper nail care, recommending appropriate at-home maintenance for long-lasting results.
- Implemented strict sanitation protocols for tools and equipment, reducing the risk of infection or contamination between clients.
- Developed and maintained strong relationships with clients to increase loyalty, trust and satisfaction.
- Communicated effectively with management concerning important customer issues.
Receptionist
InStyle Hair And Nails
02.2019 - 03.2020
- Managed front desk operations by effectively managing phone calls, scheduling, and walk-in clients.
- Maintained a well-organized reception area with updated service menus, contributing to a welcoming environment for customers.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Responded to inquiries from callers seeking information or appointments.
- Handled cash transactions, maintained sales and payment records accurately.
Education
Bachelor of Science - Nursing
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2026
High School Diploma -
Valley Vista High School
Surprise, AZ05.2021
Licensed Cosmetologist -
West-MEC Southwest Campus
Buckeye, AZ05.2021
Skills
- Sanitation Procedures
- Client Consultation
- Time Management
- Problem-Solving Skills
- Appointment Scheduling
- Guest Check-In
- Personnel Scheduling
- Professional Demeanor
Languages
Vietnamese
Native or Bilingual
References
References available upon request.
Timeline
Licensed Nail Technician
InStyle Hair And Nails
06.2021 - 05.2023
Receptionist
InStyle Hair And Nails
02.2019 - 03.2020
Bachelor of Science - Nursing
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Valley Vista High School
Licensed Cosmetologist -
West-MEC Southwest Campus
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