Kayla Tugwell
Chambersburg,PA
Summary
Motivated and accomplished Leader seeking a career opportunity that allows my relationship building skills to grow, increase patient census and provide community awareness of resources
Results driven and self- motivated individual with 8 years of extensive leadership. Proficient in building tenacious relationships within the community. Committed to continuous growth, achieving goals in revenue, and while providing top-notch customer care.
Overview
7
7
years of professional experience
Work History
Regional Administrator
Abode Care Partners
12.2023 - 09.2024
- Oversee daily operations
- Order Supplies
- Complete payroll
- Account Management/Maintain Relationships within the following– Independent Living, Assisted Living, Group Homes and SNF
- Assist with Contracts
- Processes Orders for provider signature for Home Health & Hospice
- New Hire Orientation/ Training – Nurse Practitioners and Physicians
- Maintain and Update new policies and practices
- P&L Management
- Interviews New Providers
- Maintain Metrics and EBIDA to adhere to goals
- Lead Team Meetings/ Leadership Calls
- Oversees 25+ Providers alongside Regional Clinical Director
Director of Operations & Business Development
Virginia Home Based Primary Care/Abode Care Partners
06.2022 - 12.2023
- Company Overview: Name Change 07/2023
- Oversee daily operations
- Opened Virginia Home Base Primary Care and brought a census of 0 – 400 within the first year
- Cultivates Policies & Best Practice’s for the team
- Completes payroll
- Reviews metrics and reports to ensure business is meeting revenue and quotas
- Scheduling physicians and NP’s
- Processes Orders for Home Health, Hospice, Labs & DME
- Relationship Building in the market from Chesapeake VA to Richmond, VA
- Event Planning
- Ex IL/AL Facility meet & greets
- Educate patients of Resources (I.e
- – Home Health, Hospice, and Personal Care)
- Orientation Training for New Hires
- Interviews Nurse Practitioners and Physicians
- Name Change 07/2023
Administrator
Care Advantage
08.2021 - 06.2022
- Organizes and directs all daily operations to include hiring, training, and marketing for 250+ employees
- Handles employee/patient complaints professionally and effectively for best outcomes
- Coordinates office activities and operations to secure efficiency and compliance to company polices
- Plans weekly team meetings to discuss staff ideas and concerns, educate staff about changes, and build morale
- Responsible for accurate time keeping and all payroll processes
- Tracks quotas and goals of sales representative
- Tracks prospects and ensures proper follow up
- Maintains strong EBIDA, financials, and healthy margins
- Responsible for promoting positive Net Promoter Scores
Assistant Administrator
Care Advantage
08.2019 - 08.2021
- All daily operations to include hiring, training, and motivating my team
- Handle employee and patient complaints professionally and effectively for best outcomes for everyone
- Document and implement changes to policies and ensure corporate privacy by keeping policies up to date and relevant
- Plans weekly team meetings to listen and discuss staff ideas, concerns, educate staff about changes, and build morale
- Responsible for accurate time keeping and all payroll processes
Recruitment & Employment Specialist
Care Advantage
02.2018 - 08.2019
- Oversee application and hiring process of all potential field employees
- Process all new, inactivated, and terminated employees and complete all appropriate paperwork
- Effectively screening and counseling internal applicants and managing the internal process
- Developed and maintained strong working relationships with key stake holders to create partnership that yields success
- Build and maintain networks of potential candidates through proactive market research
- Leveraged online recruiting resources to identify and recruit the very best candidates
- Consistently met goals and metrics set forth for our budget
- Utilized data and analytics such as, LinkedIn, indeed, Facebook, and attended other career events to recruit the best candidates
Office Manager
Grace Hospice
08.2017 - 10.2018
- Manages payroll, time off, care plan meetings, HR audits and day to day problem solving
- Manages staff HR files in HCHB
- Running EOD reports sending to the Regional Team
- Works alongside with Administrator and Director of Clinical Services
- Assisting Administrator with meetings, answering phones, emergency preparedness plans, scheduling F2F’s with MD’s and NP’s
- Reviews CTI’s, POC, and Verbal Orders for accuracy
- Assists community liaison with reports and sending referrals to intake for processing
- Provides ideas with the celebration committee
- Providing recognition for employees of the month
- Utilizes excel spreadsheets for organization and tracking
- Run daily reports for clinical staff and medical director
- Worked close with the 'Visiting Physicians doctors and PSC Home health to partner on continuity care for our pts and referral sources
Lead Staffing Supervisor/ Client Service Manager
Care Advantage
10.2018 - 02.2018
- Role entails day to day scheduling, problem solving with clients and caregivers
- Sends daily reports, monthly letters, and birthday recognition
- Provides total organization and management of all staffing activities based on policies and procedures
- Demonstrates top notch skill in oral, written, and automated communication with clients, office and field employees, etc
- Responsible for home visits with clients and QA calls weekly
- Assisting with HR files, audits, Interviewing process, and payroll
Education
Business Administration -
University of Phoenix
10.2024
Advanced Diploma -
Woodside High School
01.2014
Skills
- Communication & Openness
- Resilience & Adaptivity
- Creativity
- Recruitment Analytics
- Detail Oriented
- Relationship Building
- Networking
- Critical Thinking
- Organized
References
Available upon request.
Timeline
Regional Administrator
Abode Care Partners
12.2023 - 09.2024
Director of Operations & Business Development
Virginia Home Based Primary Care/Abode Care Partners
06.2022 - 12.2023
Administrator
Care Advantage
08.2021 - 06.2022
Assistant Administrator
Care Advantage
08.2019 - 08.2021
Lead Staffing Supervisor/ Client Service Manager
Care Advantage
10.2018 - 02.2018
Recruitment & Employment Specialist
Care Advantage
02.2018 - 08.2019
Office Manager
Grace Hospice
08.2017 - 10.2018
Business Administration -
University of Phoenix
Advanced Diploma -
Woodside High School