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KAYLA TYNER
Wichita Falls
Summary
Dedicated professional with strong customer service skills and effective communication. Proven ability to streamline office processes and enhance efficiency. Committed to maintaining confidentiality and fostering positive client relationships.
Overview
26
26
years of professional experience
Work History
Secretary
Allen's Auto & Diesel Repair
Wichita Falls, TX
08.2023 - 03.2026
- Managed daily scheduling for service appointments, ensuring optimal use of technician time.
- Coordinated customer communications, addressing inquiries and providing timely updates on vehicle repairs.
- Processed invoices and payments accurately, maintaining financial records for smooth operations.
- Organized office documentation and filing systems, improving retrieval efficiency and reducing clutter.
- Assisted in inventory management by tracking supplies and ordering parts as needed.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Developed standardized templates for correspondence, increasing consistency in customer interactions.
- Implemented improved communication protocols among team members, enhancing workflow efficiency.
- Trained new administrative staff on office procedures and software usage to ensure seamless integration into the team.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Dispatcher
Jefferson County Sheriff's Office
Waurika, OK
05.2001 - 04.2002
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10 plus fleet vehicles.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinated emergency response efforts among law enforcement, fire, and medical services.
- Monitored radio communications to ensure timely and accurate dispatch of units.
- Maintained detailed logs of incidents and actions taken for review and analysis.
- Implemented improved protocols for information relay to enhance operational efficiency.
- Trained new dispatch staff on procedures and use of communication systems.
- Developed strategies to prioritize calls based on urgency and resource availability.
- Collaborated with team members to troubleshoot equipment issues to maintain service continuity.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
Dispatcher/Jailer
Stephen's County Sheriff's Department
Duncan, OK
05.2000 - 05.2001
- Coordinated emergency response efforts among law enforcement, fire, and medical services.
- Monitored radio communications to ensure timely and accurate dispatch of units.
- Maintained detailed logs of incidents and actions taken for review and analysis.
- Implemented improved protocols for information relay to enhance operational efficiency.
- Trained new dispatch staff on procedures and use of communication systems.
- Developed strategies to prioritize calls based on urgency and resource availability.
- Collaborated with team members to troubleshoot equipment issues to maintain service continuity.
- Evaluated incident reports to identify trends and recommend process enhancements.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 10 plus fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Supervised inmate activities to ensure safety and compliance with regulations.
- Conducted regular inspections of facilities to maintain security standards and operational integrity.
- Managed inmate intake and release processes, ensuring accurate documentation and adherence to procedures.
- Collaborated with law enforcement and judicial personnel during court appearances and transport operations.
- Assisted in developing training programs for new staff on safety protocols and emergency response techniques.
- Implemented conflict resolution strategies among inmates, promoting a safer facility environment.
- Maintained detailed records of incidents and daily activities to support departmental reporting requirements.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
- Conducted thorough searches of cells, common areas, and visitors'' belongings according to established security procedures preventing contraband entry into the jail facility.
- Maintained a safe and secure environment by enforcing strict adherence to facility policies and procedures.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Reduced inmate altercations through effective communication and conflict resolution strategies.
- Fostered positive relationships with community partners including law enforcement agencies, courts, and social service organizations for seamless coordination of inmate care.
- Collaborated with fellow jailers to maintain order within the facility, effectively managing challenging situations as they arose.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
- Oversaw conduct of 100 plus prisoners to prevent escapes or violent behavior.
- Examined incoming and outgoing mail to detect contraband.
- Monitored surveillance equipment regularly to identify potential safety hazards or violations within the facility.
- Exercised restraint when necessary while maintaining respect for individual rights during arrestee bookings or disciplinary actions against inmates.
- Maintained a high level of professionalism while interacting with inmates, colleagues, and external stakeholders, upholding the reputation of the facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Promoted positive behavior among inmates by recognizing and rewarding their achievements in educational or vocational programs.
- Contributed to facility efficiencies by maintaining accurate records of inmate activities, incidents, and progress.
- Managed inventory control systems to ensure adequate supplies were available at all times for staff and inmates alike.
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 100 plus inmates simultaneously.
- Supported administrative tasks such as coordinating visitation schedules, answering phones, and filing reports as needed for smooth daily operations.
- Guarded facility entrances to screen visitors, using x-rays and ION scanner devices.
- Participated in staff meetings, providing valuable input on ways to improve jail operations and inmate management strategies.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals, and work sites.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Assisted in intake and release of inmates.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Coordinated with other law enforcement personnel to exchange information.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Prepared reports to document incidents and violations.
- Enforced rules and regulations to maintain order among inmates.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Interviewed inmates to obtain information and evidence.
- Established positive working relationships and maintained boundaries with resident offenders.
Education
GED -
Region 9
Wichita Falls, TX05-2026
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Multi-line phone systems
- Supply restocking
- Supply ordering
- Mail distribution
- Record preparation
- Payment posting
- Inventory purchasing
- Inter-office communications
- Phone etiquette
- Phone reception
- Office correspondence
- Vendor relations skills
- Confidentiality
- Office supply inventory
- Information archiving
- Fast learner
- Multitasking and time management
- Reception functions
- Critical thinking
- Microsoft office
- Recordkeeping
- Clear communication
- Documentation and recordkeeping
- Customer relations and communications
- Customer and client relations
- Clerical support
Interests
Timeline
Secretary
Allen's Auto & Diesel Repair
08.2023 - 03.2026
Dispatcher
Jefferson County Sheriff's Office
05.2001 - 04.2002
Dispatcher/Jailer
Stephen's County Sheriff's Department
05.2000 - 05.2001
GED -
Region 9