Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Kayla  Underwood

Kayla Underwood

Phoenix,AZ

Summary

Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume. Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems. Ambitious Server with proven track record of creating successful food service operations, managing staff and increasing profits. Well-versed in hospitality standards and natural knack for building relationships with customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker willing to help out the company grow to its absolute full potential .

Overview

9
9
years of professional experience

Work History

Server and Manager

The Place
10.2014 - Current
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure and cleaning checklist and communicated changes to serving staff schedules.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and controlling transactions between $800 & $1800 per shift.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Customer Service

Sardellas Pizza And Wings
08.2016 - 09.2018

• Running the cashier, taking phone call orders, making pizzas, controlling the pizza ovens , serving the dining room guests and keeping the restaurant and environment clean.

Education

Home School
07.2013

Skills

  • Restaurant Operation
  • Training New Hires
  • Customer Experience
  • Casual Dining Services
  • Credit Card Transaction Processing
  • Guest Satisfaction
  • Calm and Pleasant Demeanor
  • POS Terminal Operation
  • Serve Customers
  • Front of House Management
  • Counting Money
  • Managing Reservations and Large Parties
  • Staff Scheduling
  • High-Volume Dining
  • Cash Handling
  • Food Sales and Promotion
  • Dining Area Maintenance
  • Seating Assignment Preparation
  • Server Training
  • Guest Seating
  • Adaptable and Flexible
  • Dining Room Cleaning and Upkeep
  • Table Monitoring and Turnover
  • Guest Flow
  • Table Bussing
  • Transactions and Cash Handling
  • Cool Under Pressure
  • Warm and Friendly
  • Natural Leadership
  • Ability to Lift 30 Pounds

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service

Sardellas Pizza And Wings
08.2016 - 09.2018

Server and Manager

The Place
10.2014 - Current

Home School
Kayla Underwood