Kayla Vanessa Nunez Gonzalez
Columbia,SC
Summary
Dedicated and detail-oriented customer service professional with experience working directly with the public in high-volume service environments. Demonstrated ability to learn, interpret, and explain procedures clearly while maintaining accuracy and professionalism. performing computer-based tasks for extended periods. Strong team player committed to providing excellent service and supporting organizational goals under general supervision.
Overview
4
4
years of professional experience
Work History
Host
Coa Agaveria Y Cocina Steakhouse
Columbia, SC
03.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlist and reservation system to optimize seating efficiency.
- Assisted servers by communicating guest needs and preferences promptly.
- Coordinated with kitchen staff to manage dining flow during peak hours.
- Trained new hosts on procedures and customer service standards.
- Implemented feedback from guests to enhance overall dining experience.
- Answered customer questions about hours, seating, and menu information.
Host
Olive Garden
Irmo, SC
03.2024 - Current
- Deliver high-quality customer service to a diverse public while maintaining a professional and courteous demeanor
- Greet guests, verify reservations, manage waitlists, and explain seating procedures and estimated wait times
- Apply established policies and procedures to manage guest flow efficiently and fairly
- Accurately document reservations and guest information using computerized systems
- Communicate clearly and effectively with guests, servers, and management to ensure smooth operations
- Exercise discretion when resolving guest concerns and handling sensitive situations
- Work effectively under general supervision while demonstrating accountability and reliability
- Adapt quickly to changing conditions, peak service hours, and policy updates
Cashier
Dollar General
Gaston, SC
06.2022 - 08.2022
- Provided consistent customer service in a fast-paced retail environment
- Processed sales transactions accurately using point-of-sale systems
- Handled cash, balanced drawers, and prepared deposits according to company policies
- Followed written and verbal procedures for opening and closing operations
- Assisted customers with questions, product location, and general inquiries
- Maintained attention to detail to prevent errors in transactions and inventory
- Worked collaboratively with team members to ensure store efficiency
Education
Associate Degree - Criminal Justice
Midlands Technical College
Columbia, SCHigh School Diploma - undefined
Brookland Cayce High School
Cayce, SC05.2022
Skills
- Basic computer operations and data entry
- Comfortable working at a computer terminal for prolonged periods
- Familiar with office software and electronic record systems
- Accurate keyboarding and information processing
Additional Qualifications
Languages: English (Fluent), Spanish (Basic/Conversational)
Additional Qualifications
- Office Environment Readiness: Experienced working in structured, rule-based environments
- Physical Requirements: Able to lift 10–15 lbs as required
- Schedule Flexibility: Willing and able to work extended or adjusted hours when necessary
- Training & Supervision: Learns quickly and performs independently after training period
Timeline
Host
Coa Agaveria Y Cocina Steakhouse
03.2025 - Current
Host
Olive Garden
03.2024 - Current
Cashier
Dollar General
06.2022 - 08.2022
Associate Degree - Criminal Justice
Midlands Technical College
High School Diploma - undefined
Brookland Cayce High School