Raymone Thompkins-Gaines
Cleveland,OH
Summary
Dynamic and dedicated professional with a strong background in customer service at Outback Steakhouse. Proven ability to enhance guest experiences through effective communication and problem-solving skills. Experienced in food preparation and team collaboration, consistently ensuring high standards of service and satisfaction. Eager to contribute to a positive environment in any role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Host
Outback Steakhouse
Independence, OH
01.2024 - Current
- Escort guest to their table
- Answer phones
- Work the host stand
- Taking reservations
- Greet guest
Food Service
Menorah Park
Beachwood, OH
01.2022 - Current
- Prepares and portions food for patients, employees, and special functions
- Retrieve all items necessary for preparation in all areas for preparation
- Adheres to all policies and procedures
- Portions and wraps food
Guest Services Representative
Hillcrest Hospital
Mayfield Heights, OH
03.2021 - 01.2022
- Greet patients and visitors
- Screen for Covid
- Direct patients and visitors
Customer Service
The Home Depot
03.2017 - 05.2020
- Greet customers
- Check receipts
- Assist customers with locating items
- Ensuring carts are available to customers
- Communicating with supervisors about customer complaints, suggestions, etc.
Guest Services Representative
Hillcrest Hospital
Mayfield Heights, OH
09.2017 - 05.2018
- Deliver mail throughout entire hospital
- Answer phone in Catheterization Lab waiting room
Activities Department
Governor's Village
Mayfield Village, OH
09.2016 - 01.2017
- Assisting with activities in the memory care unit
Education
Vocational Certificate - Hospitality management
Cuyahoga East Vocational Education Consortium
Cleveland, OH01.2017
Skills
- Customer service
- Team Player
- Communication
- Problem solving
- Computer Skills
- Basic Data Entry
- Office Skills
- Food prep
- Follow directions
Training
- Hillcrest Hospital, Mayfield Heights, OH, Guest Services Representative, 09/01/17, 05/01/18, Deliver mail throughout entire hospital, Answer phone in Catheterization Lab waiting room
- Governor's Village, Mayfield Village, OH, Activities Department, 09/01/16, 01/01/17, Assisting with activities in the memory care unit
Certification
Servesafe
Timeline
Host
Outback Steakhouse
01.2024 - Current
Food Service
Menorah Park
01.2022 - Current
Guest Services Representative
Hillcrest Hospital
03.2021 - 01.2022
Guest Services Representative
Hillcrest Hospital
09.2017 - 05.2018
Customer Service
The Home Depot
03.2017 - 05.2020
Activities Department
Governor's Village
09.2016 - 01.2017
Vocational Certificate - Hospitality management
Cuyahoga East Vocational Education Consortium
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