Kayla VanWorth
Hugo
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Security First National Bank
Hugo, OK
01.2024 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed transactions accurately while adhering to bank policies and procedures.
- Assisted clients with account management, providing guidance on services and products available.
- Trained new staff on customer service protocols and operational systems to enhance team performance.
- Maintained detailed records of customer interactions to ensure compliance with regulatory standards.
- Utilized banking software to manage accounts and track customer requests efficiently.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Care Coordinator
Lift Community Action Agency
Hugo, OK
02.2022 - 01.2024
- Coordinated client services to enhance access to community resources and support programs.
- Developed individualized care plans, ensuring alignment with clients' needs and goals.
- Facilitated communication between clients, healthcare providers, and social services to improve service delivery.
- Conducted assessments to identify client needs and determine appropriate interventions efficiently.
Deputy Clerk
Choctaw County Clerk Office
Hugo, OK
05.2018 - 02.2022
- Managed filing systems to ensure accurate record-keeping and easy access to documents.
- Processed legal documents, ensuring compliance with county regulations and procedures.
- Assisted in maintaining office workflow by coordinating communication between departments.
- Trained new staff on clerical procedures and software usage for improved efficiency.
- Entered in Purchase Orders for other offices.
- Monitored and tracked budgets and expenses.
- Purchased and maintained office supplies.
Education
No Degree - Allied Health
Paris Junior College
Paris, TXHigh School Diploma -
Roxton High School
Roxton, TX05-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Professional telephone demeanor
- Paperwork processing
- Staff training
- Coordination
- Account management
Timeline
Customer Service Representative
Security First National Bank
01.2024 - Current
Care Coordinator
Lift Community Action Agency
02.2022 - 01.2024
Deputy Clerk
Choctaw County Clerk Office
05.2018 - 02.2022
No Degree - Allied Health
Paris Junior College
High School Diploma -
Roxton High School