Kayla Viars
Bellville
Summary
Seasoned manager with a proven track record of streamlining processes and enhancing team performance. Adept at staff training, customer service, and effective communication, driving operational excellence and achieving measurable outcomes.
Overview
10
10
years of professional experience
Work History
Manager
Bellstores Inc.
Fredericktown, OH
10.2016 - Current
- Streamlined inventory management processes, enhancing efficiency across supply chain operations.
- Led team training initiatives, fostering a culture of continuous improvement and operational excellence.
- Implemented cost-saving measures, optimizing budget allocation for store resources and staffing.
- Developed strategic marketing plans, increasing brand visibility and customer engagement initiatives.
- Drove performance reviews for staff members, establishing clear goals and development opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Representative
Menards
Ontario, OH
03.2016 - 02.2017
- Resolved customer inquiries utilizing product knowledge and effective communication skills.
- Processed transactions accurately using point-of-sale systems, ensuring seamless customer experiences.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new staff on company policies and procedures to ensure consistent service quality.
Education
High School Diploma -
Lexington Local Schools
Lexington, OHSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
Timeline
Manager
Bellstores Inc.
10.2016 - Current
Customer Service Representative
Menards
03.2016 - 02.2017
High School Diploma -
Lexington Local Schools