Kayla Vollan
Canyon Lake,CA
Summary
Dynamic real estate professional with a proven track record at Coldwell Banker, excelling in negotiations and client relationship management. Adept at assessing client needs and delivering exceptional service, I leverage strong organizational skills and negotiation expertise to secure optimal outcomes in transactions, ensuring repeat business and referrals.
Overview
11
11
years of professional experience
Work History
Real Estate Agent
Coldwell Banker
Canyon, CA
11.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Front Desk Receptionist
American Handicap Assemble Products
Lake Elsinore, CA
03.2014 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Sales Assistant
Verizon Wireless
San Diego, CA
02.2019 - 2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Lakeside Highschool
Lake Elsinore, CA12.2013
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Works well independently
- Lead follow up
- Client-oriented
- Negotiation expertise
- Client needs assessment
- Administrative support
- Contract preparation
- Tech-Savvy
- Sales presentations
- Presenting
Timeline
Real Estate Agent
Coldwell Banker
11.2022 - Current
Sales Assistant
Verizon Wireless
02.2019 - 2021
Front Desk Receptionist
American Handicap Assemble Products
03.2014 - 01.2019
Lakeside Highschool