Kayla Wade

• Employ a variety of investigative methods to determine whether written letters and other documentation provided are authentic or fraudulent
• Write well-organized and logical denial letters that cover essential issues that are clear, consistent with adjudicative standards and legislation and are applicable to the facts of the case or communicate USCIS' policies and procedures
• Research and interpret sources including immigration laws and regulations, operating instructions, legislative history, precedent decisions, state and local laws, and international treaties to determine adjudicative decision
• Process electronic or paper applications and petitions for immigration benefits using available electronic systems to verify numerous established data points
• Provide direct assistance to personnel/officials of other Federal agencies in identifying individuals who pose a threat to national/public security
• Conduct security checks in accordance with all applicable DHS/USCIS laws and policies
• Provide applicant/petitioner/beneficiary support including liaison with internal and external stakeholders, problem resolution, and in-person services

Salary: $65,145.00

Supervisor: Julia Jun (408)318-8852

Grade(s) and Time Spent:

• GS 05-01 (August 1, 2022 - July 31, 2023)
• GS 07-01 (August 1, 2023 - July 31, 2024)
• GS 09-01 (August 1, 2024 - Present)

• Completed various administrative tasks for a Human Resource department that served 5500+ employees
• File confidential employee information and assist in the creation of new hire orientation folders
• Conducted phone interviews, resume screening, and writing offer letters to interview candidates
• Gather, compile, and report on information relevant to supervisor's assignment
• Research information for supervisor's projects such as information about CDC guidelines, learning about labor relations, and company policies
• Daily sourcing and attracting up to 20 potential candidates via phone and email
• Screen up to 20 resumes and potential candidates daily
• Assess applicants' relevant knowledge, skills, soft skills, experience, and aptitudes
• Captured and recorded recruiting information utilizing Microsoft Excel
• Help facilitate the integration of new hires with the pairing of an onboarding partnership program

• Drive and maintain a service-oriented culture
• Maintain core standards, Replenish, and re-merchandise the floor when necessary
• Coach and train associates on product knowledge and basic job responsibilities
• Manage the cash register, communicated with customers and operated the sales floor
• Resolve customer incidents
• Operate a Windows computer including Microsoft Word and Excel basics
• Troubleshoot/problem solve and remain calm in difficult situations
• Increased retail space by [Number] square feet by improving gross profits by [Number]%.

• Worked various administrative tasks for a team including 1 Associate Center Director, 3 Section Chiefs, 12 Supervisory Immigration Services Officers and 131 Immigration Services Officers Level Is, IIs, and IIIs
• Responsible for networking with and welcoming new officers to the team
• This included sending frequent emails to new officers for information to start preparation for their arrival to the team and being a liaison to answer logistical questions
• Assisted in updating the team Organizational Chart, Team Master Roster, and ECN
• Maintained the team Cubical Roster and completed the TSC Internal Move Forms
• Audited and maintained the team supply area
• Periodically prepared Form I-129 H-1B Officer Participant Training Guides for all members of the team
• Assisted with organizing Roundtable Discussion Forums for all officers to ask questions about the Form I-129 adjudicative process and updates
• This included drafting the team agenda and arranging the conference room for meetings and trainings
• Completed all other duties as assigned which included researching and designing team Paraphilia, coding team files in RAILS and creating Request for Evidence Call Up Stickers
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Supported organizational objectives with help from existing employees.
• Supported departmental tasks to increase understanding of Agency's processes.

Supervisor: LaCrecia Francis

• Managed the cash register, communicated with customers and operated the sales floor
• Regularly achieved all sales goals by upselling products and promoting new products
• Assisted customers in finding and selecting items and providing information regarding products
• Delivered excellent customer service
• Prioritized cash register operations, customer service problem-solving and relationship building in a fast-paced setting
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Managed returns, exchanges and refunds in accordance with store policy.
• Engaged with customers to build rapport and loyalty.

• Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return
• Operated the cash register, handled daily transactions and counted money in cash drawers to ensure that the amount is correct
• Responsible for organizing shelves and displays, stocking and replenishing inventory
• Solicited customers to open store credit card accounts which assisted with building customer loyalty
• Packaged customer purchases in an organized fashion

• Recorded customers' orders at the counter and operated a register to collect payments for service
• Prepared daily food items and cooked simple foods and beverages using proper safety precautions and sanitary measures
• Provided excellent customer service through positive personal interaction, courtesy, patience and a smile
• Responsible for ensuring that store closing procedures were executed properly
• Responsible for resolving and de-escalating customer complaints
• Regularly cleaned and organized eating and kitchen areas tasks