KAYLA WARD
Los Angeles,CA
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner/Operator
Silky Wax Studio
05.2019 - Current
- Specialized in wax treatments and founded a new salon.
Wax Specialist
European Wax Center
12.2017 - 04.2019
- Delivered personalized welcomes to ensure guest comfort.
- Delivered hair removal services while endorsing various skincare products.
- Offered valuable advice and reassurance to clients regarding hair removal advantages.
- Collaborated with team members to ensure timely completion of housekeeping responsibilities.
- Achieved leading sales figures on a monthly basis.
- Earned recognition within the top 8% for exceptional retail sales metrics.
- Implemented training programs for new employees.
- Proactively managed reordering processes to prevent shortages.
- Streamlined the waxing process for faster completion times.
Independent Contractor/Esthetician
Hillside Avenue Spa and Salon
01.2016 - 01.2017
- Cultivated long-term partnerships with customers.
- Provided comprehensive spa treatments covering skincare/waxing, cosmetics, eyelash extensions alongside relaxation and rejuvenating therapies.
Wax Specialist
European Wax Center
01.2015 - 01.2016
- Provided a warm reception to guests.
- Delivered hair removal services while promoting skincare items.
- Conveyed information on hair removal perks to first-time guests, ensuring supportive advice.
- Contributed to maintaining cleanliness by supporting team efforts.
- Outperformed peers in achieving highest monthly retail sales.
- Secured position in the top 12% for overall retail sales nationwide.
- Conducted structured training programs for improved workforce readiness.
- Monitored stock levels and replenished inventory when necessary.
Medical Assistant
NURSE FINDERS
01.2007 - 01.2012
- Provided support in diverse medical and nursing roles across various companies including Eli Lilly.
- Assisted front and back office operations across various departments at Indianapolis University Hospital.
- Assessed eligibility of patients for sensitive studies.
- Executed nursing duties as substitute in numerous charter schools around Indianapolis.
Education
Certified Personal Trainer - Health And Physical Fitness
International Sports Science Association
Carpinteria, CA06.2023
CA License - Esthetics
Tricoci University
Indianapolis, IN12.2014
Diploma - Medical Assistant
Professional Careers Institute
Indianapolis, IN01.2006
Skills
- Waxing (10 years)
- Facial (10 years)
- Microsoft Office (10 years)
- Phlebotomy (10 years)
- Microsoft Word (10 years)
- Customer Service (10 years)
- Injections (10 years)
- HIPAA (10 years)
- IOS (9 years)
- Inventory Control (10 years)
- Cash Handling (10 years)
- Data Entry (10 years)
- Heavy Lifting
- Leadership Experience (10 years)
- Medical Office Experience (10 years)
- Medication Administration (10 years)
- Esthetic Laser Treatment (2 years)
- Medical Assisting (10 years)
- Organizational Skills (10 years)
- Phone Etiquette (10 years)
- Sales Experience (10 years)
- Retail Sales (10 years)
- Recruiting
- Trainer (5 years)
Certification
- Valid Esthetician license
- Medical Assistant
- Certified Personal Trainer
Additional Information
Image Coordinator, Express Scripts, Indianapolis, IN
Entered patient data and electronically transferred prescription orders to pharmacies, coordinated best practices, and worked together with other team members, and the department manager
Customer Service Representative, WetSeal, Indianapolis, IN
Completed sales transactions and assisted customers with locating the correct merchandise, including size, color, and type of
clothing/accessory
Customer Service Supervisor, Teleperformance, Fishers, IN
Oversaw team members, and motivated employees to achieve inbound calling goals and top-tier customer service
Timeline
Owner/Operator
Silky Wax Studio
05.2019 - Current
Wax Specialist
European Wax Center
12.2017 - 04.2019
Independent Contractor/Esthetician
Hillside Avenue Spa and Salon
01.2016 - 01.2017
Wax Specialist
European Wax Center
01.2015 - 01.2016
Medical Assistant
NURSE FINDERS
01.2007 - 01.2012
- Valid Esthetician license
- Medical Assistant
- Certified Personal Trainer
Certified Personal Trainer - Health And Physical Fitness
International Sports Science Association
CA License - Esthetics
Tricoci University
Diploma - Medical Assistant
Professional Careers Institute
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