Kayla Ward
Lowes Home Improvment
Hartford,CT
1
Certification
4
years of professional experience
I am a versatile professional skilled in customer service, training, and inventory management across various roles. I have the ability to create engaging, safe, and comfortable environments while effectively supporting customers' needs to improve satisfaction and operational success.
Work History
Paint Specialist
3 Months- Assist customers in selecting the appropriate paint project products.
- Provide paint and other project needs.
- Guided customers in selecting optimal paint products for their projects.
- Assist other associates with work assignments.
- Maintain a clean and organized work station.
- Ensured assigned aisles were tidy and well-stocked for efficient shopping.
- Refilled designated aisles with merchandise to maintain stock levels for customers.
Tool Rental Associate
3 Months- Facilitated tool rentals for customers, ensuring a smooth transactional process.
- Provided customers with detailed information about available tools.
- Guided customers in selecting the right tools to meet their specific rental needs.
- Cleaned rental tools to ensure functionality and safety for customers.
- Maintained an organized station and inventory set up.
- Restock designated bays.
- Responded to customer queries via phone to ensure satisfaction.
- Stepped up to deescalate situations.
- Replenished inventory in assigned storage bays to maintain organization.
Volunteer Student Teacher
4 Months- Assisted 10th grade English class during available study periods, supporting teacher and enhancing student engagement.
- Guided students in understanding assignments, offering step-by step instructions and fostering a welcoming environment to inspire creativity and personal expression in their writing.
- Implemented engaging classroom activities to foster student participation and collaboration.
- Assisted in grading assignments and providing constructive feedback to students.
Education
High School Diploma
- 3.4 GPA
- I attended Graphic design classes from August 2021 to June of 2025, learning topics such as Typography, Color Theory, Branding, and Advertising. I am proficient in these topics and can utilize them in any given situation.
Bachelor of Arts - Psychology
Skills
Paint Product Knowledge
Customer Service
Equipment Demonstration
Telephone communication
Sales Communication
Verbal communication
Stock Organization
Attention to Detail
Effective communication
Phone etiquette
Active listening
Team cooperation
Paint Application Techniques
Problem solving
Computer Skills
Inventory management
Certification
- First Aid Certification, National CPR Foundation - 12/25 to 12/27
- AED Certification, National CPR Foundation - 12/25 to 12/27
- CPR Certification, National CPR Foundation - 12/25 to 12/27
Timeline
Paint Specialist
Lowes Home Improvment
05.2026 - CurrentRead More
Tool Rental Associate
Home Depot
08.2025 - 11.2025Read More
Volunteer Student Teacher
Windsor High School
09.2022 - 01.2023Read More
CCSU
Bachelor of Arts from Psychology
Read More
Windsor High School
High School Diploma
Read More