Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Ward-Hatch

Philadelphia,PA

Summary

Dedicated shift manager with a strong focus on customer service and employee training. Proven track record of implementing process improvements, enhancing product quality, and driving team performance.

Dynamic shift manager with a commitment to workplace safety and operational efficiency. Recognized for adaptability and excellence in training new employees, contributing to improved team performance and customer experiences.

Results-driven professional with extensive experience in managing daily operations and training staff. Demonstrated ability to foster team development and ensure workplace safety while enhancing customer satisfaction through effective decision-making.

Overview

4
4
years of professional experience

Work History

Shift Manager

Auntie Anne's Pretzels
Philadelphia, PA
09.2022 - Current
  • Supervised daily operations to ensure efficient workflow and optimal staff performance.
  • Trained new team members on operational procedures and customer service standards.
  • Monitored inventory levels, placing orders to maintain stock availability and minimize waste.
  • Implemented process improvements that enhanced product quality and customer satisfaction.
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.

Server

Lascala's Fire
Philadelphia, PA
07.2025 - 03.2026
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed multiple tables efficiently, demonstrating strong time management and multitasking skills.
  • Assisted with menu explanations, enhancing guest understanding and satisfaction with offerings.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Bachelor of Science - Nursing

Holy Family University
Philadelphia, PA
05-2028

High School Diploma -

Mast Community Charter School
Philadelphia, PA
06-2024

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Training and mentoring
  • Team development

Timeline

Server

Lascala's Fire
07.2025 - 03.2026

Shift Manager

Auntie Anne's Pretzels
09.2022 - Current

Bachelor of Science - Nursing

Holy Family University

High School Diploma -

Mast Community Charter School