Kayla Washington
Shreveport,LA
Summary
Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sagility Health
Remote
10.2023 - 07.2024
- Provide comprehensive assistance for customer inquiries
- Payment processing
- Authorization facilitation
- Assist with prescription refills
- Reviewed and researched claims.
Customer Service Agent
General Dynamics Information Technology
Bossier City, LA
08.2022 - 01.2023
- Delivered accurate policy and service information to clients, ensuring their inquiries were addressed with clarity and precision.
Remote Customer Service Representative
Teleperformance Shreveport
Shreveport, LA
10.2020 - 04.2022
- Addressed and resolved customer inquiries and agent issues
- Endured satisfaction and adherence to company protocols.
- Processed payments
- Reviewed and researched claims
- Completed assignments using multiple source documents in order to verify or get additional information for accurate work
Customer Service Representative
City Tele Coin
Bossier City, LA
04.2020 - 06.2020
- Effectively managed resources, ensuring judicious use of company materials and supplies to maintain operational efficiency.
Technology Specialist
Teleperformance Shreveport
Shreveport, LA
07.2019 - 11.2019
- Provided comprehensive solutions to customer inquiries, ensuring clarity in billing explanations and facilitating smooth payment transactions.
Education
Associate of Applied Science - Surgical Technology
Bossier Parish Community College
Bossier City, LAHigh School -
Huntington High School
Shreveport, LASkills
- Data Management
- Multi-Line Phone Talent
- Customer Service
- Chat
- MS Office Proficiency
- Credit Card Processing
- Claims processing
- Medical billing
- POS Systems Expert
- Strong Verbal Communication
- Medical Terminology Knowledge
- Team Leadership
- Knowledge of HIPPA
- Expert Typing
- First Aid/CPR
- Salesforce/Facets Trained
- Multi-Systems
- Call center
- Roadside assistance
Certification
First Aid/CPR Certified
Timeline
Customer Service Representative
Sagility Health
10.2023 - 07.2024
Customer Service Agent
General Dynamics Information Technology
08.2022 - 01.2023
Remote Customer Service Representative
Teleperformance Shreveport
10.2020 - 04.2022
Customer Service Representative
City Tele Coin
04.2020 - 06.2020
Technology Specialist
Teleperformance Shreveport
07.2019 - 11.2019
Associate of Applied Science - Surgical Technology
Bossier Parish Community College
High School -
Huntington High School