Kayla Watson
Houston,TX
Summary
Led customer service initiatives to improve satisfaction and retention as a customer care representative. Oversaw sales operations to drive revenue growth as a sales associate. Implemented security measures to protect assets and personnel as a security officer. Directed bus operations to ensure punctuality and safety for all riders. Cultivated a culture of collaboration and empowerment among team members. Leveraged organizational strengths to streamline processes and enhance operational efficiency. Developed strong relationships with diverse stakeholders to facilitate effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kelly Services
Houston, TX
03.2025 - 09.2025
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Provided training and support to new team members on service protocols.
- Streamlined communication processes between departments to enhance service delivery.
- Managed customer feedback, implementing changes to improve overall experience.
- Developed and maintained knowledge base for frequently asked questions and solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Security
Allied Universal Security Services
Houston, TX
05.2021 - 12.2024
- Executed routine assessments of security measures and fire safety protocols to maintain operational integrity.
- Analyzed surveillance data to enhance situational awareness and inform decision-making processes.
- Analyzed and implemented security procedures to ensure operational integrity and risk mitigation.
Bus Operator
First Transit, Inc.
Houston, Texas
10.2021 - 07.2023
- Demonstrates exceptional defensive driving skills to ensure safety on the road.
- Managed interactions with difficult or disruptive passengers to ensure a safe and respectful environment.
- Mastered traffic regulations and enforced safe passenger protocols.
Sales Associate
BestBuy
Houston, TX
08.2018 - 01.2021
- Diagnosed and resolved issues in order processing and sales workflows.
- Assisted in developing logistical plans, policies, and procedures to support supply, sales, and service management. Provided flexible coverage between checkout, store pickup, and customer service as needed. Contributed to achieving positive NPS results at checkout, store pickup, and customer service.
Education
High School Diploma -
Chavez high school
Houston, TXSkills
Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Utilized MS Office Suite to enhance document creation and data management processes
Demonstrated exceptional verbal and written communication abilities
Facilitated team training sessions to enhance collaboration and productivity Supported team-building activities to foster a positive work environment Assisted in organizing workshops to improve team skills and cohesion
Optimized scheduling and prioritization of tasks to enhance productivity
Oversaw team operations and facilitated personnel development
Demonstrated advanced problem-solving capabilities to address complex challenges
Executed accurate data entry processes to ensure information integrity
Leveraged analytical and investigative skills to identify trends and solve complex problems
Managed order processing and returns handling to ensure customer satisfaction
Certification
(Commission)Private security license: Watson,Kayla D
Issued: 12/05/2024. Exp:10/07/2026
Twic Card: exp} Apr/01/2026
OSHA: ForkLift) completed: may 06,2024 Exp: May 06, 2027
American Safety council) food handler license)
Complete: 02/05/2024 Exp: 02/05/2026
Languages
English
Full Professional
Timeline
Customer Service Representative
Kelly Services
03.2025 - 09.2025
Bus Operator
First Transit, Inc.
10.2021 - 07.2023
Security
Allied Universal Security Services
05.2021 - 12.2024
Sales Associate
BestBuy
08.2018 - 01.2021
High School Diploma -
Chavez high school