Kayla White
Alaska Airlines
Wasilla,AK
9
years of professional experience
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Work History
Customer Service Agent
3 Years 9 Months- Communication coordinator, cargo agent, passenger services, and coach for new hire training.
- Monitored weight and balance of passenger and cargo aircraft, assigned aircraft parking at gates and hangars, and communicated with various teams including dispatch and maintenance to ensure operational efficiency.
- Monitored weight and balance of passenger and cargo aircrafts, assigned aircraft parking at gates and hangars. Communicated with different locations, airborne planes, dispatch, crew and maintenance.
- Booked and accepted cargo.
- Trained new hires through hands-on shadowing and guidance to support successful onboarding.
Senior Psychiatric Technician
2 Months- Assisted youth clients with their daily goals, monitored and completed rotational rounds at McCann Treatment Center for Boys.
- Daily charting and documentation on clients.
- Encouraged and supported clients in their personal development and therapeutic processes.
Barista
1 Year- Greeted, assisted, and served customers to enhance overall satisfaction. Trained new staff and restocked items while maintaining a clean and orderly workspace.
Administrative Assistant I
1 Year 2 Months- Supported the program director and manager with the burial assistance program, scholarship program, and annual golf fundraiser.
- Managed phone communications, handled faxing and filing, and prepared documentation for audits. Provided compassionate assistance to grieving families, evaluated scholarship essays, and organized board meeting travel logistics, materials, and accommodations.
- Coordinated daily office operations to enhance efficiency and organization.
- Managed scheduling and communications for executive leadership team, ensuring clarity and timely responses.
- Developed and maintained filing systems to improve document retrieval and compliance with regulations.
Temp Administrative Support
5 Months- Digitized archived scholarships and compiled reports to enhance accessibility of scholarship information.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Sales Associate
1 Year- Assisted customers with product inquiries and purchases, restocked merchandise, and operated cash registers efficiently.
Administrative Support Intern
3 Months- Directed calls, Organized and maintained files for easy access., assisted with the burial and scholarship program and golf fundraiser.
- Coordinated scheduling for team meetings and project timelines to optimize workflow efficiency.
- Managed document preparation and filing systems to ensure organized information retrieval.
- Assisted in developing and implementing office procedures to enhance operational effectiveness.
Education
Associates Degree
High School Diploma
Skills
Customer service
Customer service training
Problem resolution
Document management
Customer service
Data entry
High-stress multitasking
Interpersonal communication
Timeline
Customer Service Agent
Alaska Airlines
10.2022 - 07.2026Read More
Senior Psychiatric Technician
Yukon-Kuskokwim Health Corporation
08.2022 - 10.2022Read More
Barista
Kusko Coffee & Cream
08.2021 - 08.2022Read More
Administrative Assistant I
Calista Education & Culture, Inc.
03.2020 - 05.2021Read More
Temp Administrative Support
Calista Education and Culture, Inc.
10.2019 - 03.2020Read More
Sales Associate
Ulta Beauty
02.2018 - 02.2019Read More
Administrative Support Intern
Calista Education and Culture, Inc.
05.2017 - 08.2017Read More
Bethel Regional High School
High School Diploma
Read More
University of Alaska Anchorage
Associates Degree
Read More