Kayla Wiese
Milwaukee,WI
Summary
Goal-oriented manager with distinguished experience in multiple industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
7
7
years of professional experience
Work History
Senior Corporate Trainer
Luminary Marketing
04.2023 - Current
- Trained, coached, and mentored 30+ new personnel hired to fulfill sales roles.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
- Adjusted sales scripts to better target needs of specific individuals, consequently boosting sales.
- Generated new marketing plans through networking and attending industry events.
- Achieved or exceeded company-defined sales quotas.
- Recruited and hired top-level talent to add value and expertise to sales department.
Personal Care Assistant
Private Client
10.2022 - 05.2023
- Providing consistent, compassionate patient care for my client.
- Maintaining a clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Developing first hand experience with underserved and overlooked groups of people to better advocate for their needs.
Salon Manager
Get Dolled Up Beauty Lounge
04.2021 - 09.2022
- Conducted meetings to brief employees about salon's success, updates and announce new sales goals.
- Enforced strong customer service standards and exercised good judgement in resolving issues to uphold quality service.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Trained and mentored team members to achieve optimal performance and surpass challenging business targets.
- Handled staff development, budgeting, bank processes, supply ordering, marketing, and media releases.
- During tenure, developed and managed the team and was lead in the hiring and firing process.
- Increased customer engagement through social media across all platforms to establish timely and relevant posts.
Hairstylist
Get Dolled Up Beauty Lounge
06.2020 - 09.2022
- Pre-booked future appointments to increase repeat business.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Responded to customer inquiries by phone, email and in person.
- Demonstrated and sold hair care products and cosmetics.
- Developed trusting relationships with customers by making personal connections.
- Organized and prioritized tasks and activities and worked within strict timeframes to ensure all of my clients' needs were met.
Accounts Receivable and Billing Specialist
T.A.B.S. - The Alternative Billing Service
06.2018 - 10.2019
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Audited and corrected billing and posting documents for accuracy.
- Monitored accounts to verify compliance with payment terms and schedules.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Communicated with insurance providers to resolve denied claims.
Food Service Associate
The Village at Manor Park
11.2016 - 05.2017
- Prepared buffet and seating areas to accommodate serving up to 150 meals.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Monitored inventory to keep adequate stock of food items and supplies.
Education
Cosmetology
The Institute of Beauty And Wellness
Milwaukee, WI04.2021
Skills
- Tact and diplomacy
- Client relationship management
- Direct Sales Techniques and Marketing Knowledge
- Issue and conflict resolution
- Event coordination
- Social media management
- Professional business writing & communication
- Customer service
- KPI Tracking
- Team Oversight
- Networking
- Performance Coaching
Languages
Spanish
Limited Working
Timeline
Senior Corporate Trainer
Luminary Marketing
04.2023 - Current
Personal Care Assistant
Private Client
10.2022 - 05.2023
Salon Manager
Get Dolled Up Beauty Lounge
04.2021 - 09.2022
Hairstylist
Get Dolled Up Beauty Lounge
06.2020 - 09.2022
Accounts Receivable and Billing Specialist
T.A.B.S. - The Alternative Billing Service
06.2018 - 10.2019
Food Service Associate
The Village at Manor Park
11.2016 - 05.2017
Cosmetology
The Institute of Beauty And Wellness