Kayla Willard
Hastings,Michigan
Summary
Compassionate professional in social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management, and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse populations effectively.
Overview
5
5
years of professional experience
Work History
Caseworker
Green Gables Haven
Hastings , Michigan
2023.05 - Current
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
- Adhered strictly to HIPAA regulations regarding confidentiality of client information at all times.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Provided crisis intervention services to clients in urgent need.
Dispatcher
Aquinas College Campus Safety
Grand Rapids , Michigan
2023.10 - 2024.05
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Received and dispatched calls for emergency services.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Ensured compliance with safety regulations and company policies.
Server
Olive Garden
Grand Rapids , Michigan
2022.09 - 2023.05
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
Kitchen Staff Member
Three Brothers Pizza
Hastings , Michigan
2020.12 - 2022.08
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Followed health and safety guidelines for food preparation and service.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
- Monitored inventory of supplies and communicated needs to supervisor.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
- Responded promptly to customer complaints regarding food quality or service issues.
Veterinary Assistant
Green Street Vet Clinic
Hastings , MI
2020.07 - 2021.03
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Provided detailed patient care instructions to pet owners.
- Cleaned and sterilized exam rooms between appointments.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Obtained information and history from clients to maintain medical charts.
Swim Instructor
YMCA Of Greater Indianapolis
Hastings , Michigan
2019.05 - 2020.03
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Provided swimming instruction to individuals and groups of all ages.
- Instructed participants on water safety rules and regulations.
- Ensured that swimmers followed pool rules and regulations at all times.
- Organized lesson plans according to the individual needs of students.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Developed strategies for challenging behaviors exhibited by students during lessons.
Education
Bachelor of Arts - Political Science, Sociology, Women's And Gender S
Aquinas College
Grand Rapids, MI2025-05
High School Diploma -
Hastings High School
Hastings, MI2021-05
Skills
- Analytical Thinking
- Client Advocacy
- Interpersonal and written communication
- Issue identification and resolution
- Client Engagement
- Service assistance and support
- Problem-Solving
- Exceptional customer service
- File and Record Management
References
References available upon request.
Timeline
Dispatcher
Aquinas College Campus Safety
2023.10 - 2024.05
Caseworker
Green Gables Haven
2023.05 - Current
Server
Olive Garden
2022.09 - 2023.05
Kitchen Staff Member
Three Brothers Pizza
2020.12 - 2022.08
Veterinary Assistant
Green Street Vet Clinic
2020.07 - 2021.03
Swim Instructor
YMCA Of Greater Indianapolis
2019.05 - 2020.03
Bachelor of Arts - Political Science, Sociology, Women's And Gender S
Aquinas College
High School Diploma -
Hastings High School
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