Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Fatoumata Diallo

Brooklyn,NY

Summary

Dynamic and results-driven professional with extensive experience in customer assistance and cash management at MedRite Urgent Care. Proven ability to enhance customer satisfaction and streamline operations. Skilled in cashier training and visual merchandising, fostering a welcoming environment while ensuring accurate transactions. Committed to delivering compassionate care and support in fast-paced settings.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Caseworker

MedRite Urgent Care
New York, New York
02.2021 - 12.2024
  • Facilitated patient intake and registration processes for urgent care services.
  • Coordinated communication between patients and healthcare providers effectively.
  • Maintained accurate patient records using electronic health record systems.
  • Provided support to patients with insurance verification and billing inquiries.
  • Educated patients on treatment options and care instructions clearly.
  • Handled sensitive patient information with confidentiality and professionalism.
  • Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
  • Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.

LEAD CASHIER

Duane Reade Pharmacy
Brooklyn, NY
02.2018 - 10.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.

HOME HEALTH AIDE ASSISTANT

All City Care
Brooklyn, NY
03.2015 - 03.2018
  • Improved patient comfort by providing compassionate and attentive care to individuals with various health conditions.
  • Enhanced patient recovery by assisting with daily living activities such as bathing, dressing, and grooming.
  • Monitored vital signs and reported changes in health status to healthcare professionals for timely intervention.
  • Assisted patients with mobility exercises, promoting increased independence and overall wellbeing.

CASHIER

Coney Island Car Wash
Brooklyn, NY
07.2015 - 05.2016
  • Processed customer payments accurately and efficiently using point-of-sale systems.
  • Assisted customers with selecting services tailored to their vehicle needs.
  • Maintained cleanliness and organization of the cashier area and supplies.
  • Handled customer inquiries and resolved issues with professionalism and courtesy.

LEAD CASHIER

Colcur Enterprise INC.
Brooklyn, NY
12.2005 - 05.2009
  • Supervised daily cash operations and ensured accurate cash handling procedures.
  • Trained and mentored new cashiers on customer service best practices.
  • Managed register transactions, including returns and exchanges efficiently.
  • Resolved customer inquiries and issues with professionalism and empathy.
  • Collaborated with pharmacy team to promote health products during checkout.
  • Implemented store policies related to cash handling and safety compliance.
  • Maintained cleanliness and organization of checkout areas for optimal efficiency.
  • Greeted customers and provided excellent customer service.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Responsible for opening and closing registers accurately according to established procedures.
  • Handled escalated customer service issues professionally and courteously.

CASHIER

Penn Car Wash
Brooklyn, NY
02.1997 - 05.2005
  • Maintained cleanliness and organization of the cashier area and supplies.
  • Trained new cashiers on procedures and customer service best practices.
  • Monitored cash register for accuracy during shifts and reconciled discrepancies.
  • Promoted special offers to customers while ensuring compliance with company policies.

Education

High School Diploma -

Lycee Des Jeunes Filles John Kennedy
Dakar, Senegal
07-1993

Skills

  • Customer Assistance
  • Visual Merchandising
  • Cashier Training
  • Cash Drawer Reconciliation
  • Cerent Home Health Aide
  • Patient advocacy
  • Communication coordination
  • Referral networking
  • Electronic health records
  • Case management
  • Treatment education
  • Crisis intervention
  • Active listening
  • Conflict resolution
  • Time management
  • Organizational skills
  • Problem solving
  • Issue identification and resolution
  • Conflict mediation
  • Teamwork and collaboration
  • Self motivation
  • Analytical thinking
  • Decision-making
  • Relationship building
  • Continuous improvement
  • Effective communication

Certification

  • HCA - Home Care Aide
  • CHHA - Certified Home Health Aide

Languages

French - Native, Fulani - Native, Wollof - Native

Timeline

Caseworker

MedRite Urgent Care
02.2021 - 12.2024

LEAD CASHIER

Duane Reade Pharmacy
02.2018 - 10.2020

CASHIER

Coney Island Car Wash
07.2015 - 05.2016

HOME HEALTH AIDE ASSISTANT

All City Care
03.2015 - 03.2018

LEAD CASHIER

Colcur Enterprise INC.
12.2005 - 05.2009

CASHIER

Penn Car Wash
02.1997 - 05.2005

High School Diploma -

Lycee Des Jeunes Filles John Kennedy

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