Amber Stecik
Taylor,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Caseworker
Commonwealth Of Pennsylvania - Department Of Transportation
Scranton , PA
04.2021 - 02.2022
- Monitored financial benefits received by clients in order to verify accuracy of payments and eligibility requirements.
- Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Evaluated and addressed individual client needs and concerns.
Customer Service - Senior Sales Specialist
Bank of America
Scranton, PA
05.2013 - 12.2020
- Developed and implemented sales strategies to increase customer base.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints in a timely manner.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Participated in team meetings to review progress against objectives set by management.
- Performed data entry into CRM system including account information and sales activity logs.
- Educated customers on product features and technical details to highlight benefits.
- Presented products and services to prospective and existing customers to meet client needs.
Education
Bachelor of Science - Elementary Education
Keystone College
La Plume, PA05.2006
Bachelor of Science - Education
Lackawanna College
Scranton, PA05.2000
Skills
- Highly Effective Communication
- Client Engagement
- Service Assistance and Support
- Proficient in Microsoft Office Programs
- Regulatory Compliance
- Client Education
- Customer Service Excellence
- Salesforce
- Payment Processing
- Quality Assurance
- Data Entry
- Consultative Sales
- Inbound and Outbound Calling
- Product Knowledge
- Multi-Task Management
References
References available upon request.
Timeline
Caseworker
Commonwealth Of Pennsylvania - Department Of Transportation
04.2021 - 02.2022
Customer Service - Senior Sales Specialist
Bank of America
05.2013 - 12.2020
Bachelor of Science - Elementary Education
Keystone College
Bachelor of Science - Education
Lackawanna College
Similar Profiles
Jacqulyn KushnerJacqulyn Kushner
Corrections Officer at Commonwealth Of Pennsylvania - Department Of TransportationCorrections Officer at Commonwealth Of Pennsylvania - Department Of Transportation
Dimaris LuzonDimaris Luzon
Drivers License Examiner Assistant at Commonwealth Of Pennsylvania - Department Of TransportationDrivers License Examiner Assistant at Commonwealth Of Pennsylvania - Department Of Transportation
Diane RobertsonDiane Robertson
Area Manager at Commonwealth Of Pennsylvania - Department Of TransportationArea Manager at Commonwealth Of Pennsylvania - Department Of Transportation