Kayla William
Delray Beach,FL
Summary
Versatile and achievement-oriented professional with a background at Ecosmetics, where I excelled in customer service and dispute resolution, enhancing customer loyalty. Expert in HIPAA compliance and Microsoft Excel, I adeptly manage sensitive data and streamline operations. My critical thinking and computer proficiency drive efficiency and satisfaction across roles, achieving significant improvements in client engagement and operational workflows.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ecosmetics
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Patient Care Coordinator
InjectRx Wellness
09.2021 - 09.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
Administrative Assistant
First Transit
08.2017 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Associate of Arts - Photography
Delaware Technical Community College
DE01-2010
Skills
- Customer service
- Critical thinking skills
- Computer skills
- Active listening
- Microsoft Word
- HIPAA compliance
- Time management
- Data entry
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
Ecosmetics
09.2023 - Current
Patient Care Coordinator
InjectRx Wellness
09.2021 - 09.2023
Administrative Assistant
First Transit
08.2017 - 09.2021
Associate of Arts - Photography
Delaware Technical Community College
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