Kayla Williams
Chicago,IL
Summary
Customer Service Specialist with 7 years of experience in enhancing guest satisfaction and loyalty in the casino and retail sectors. Demonstrates strong technical support, inventory management, and organizational skills, recognized for exceptional service and effective communication. Passionate about fostering teamwork and improving customer experiences through innovative solutions and detailed attention.
Overview
7
7
years of professional experience
Work History
Slot Service Specialist
Ameristar East Chicago
05.2021 - Current
- Maintain rapport with patrons, enhancing satisfaction and loyalty
- Recognized for exceptional service, boosting team morale and performance
- Process government forms and assist Slot Supervisor, ensuring smooth operations
- Provide technical support to keep games operational, improving guest experience
- Create and manage player profiles, issuing duplicate cards to enhance satisfaction
- Streamline guest services by managing player profiles and issuing duplicate cards, enhancing overall satisfaction.
Retail Sales Associate
Horseshoe Hammond Casino
02.2019 - 05.2021
- Stocked shelves and counters, ensuring optimal product availability and presentation
- Arranged advertising displays, boosting customer engagement and sales
- Accurately tagged prices on merchandise, maintaining inventory control
- Assisted customers with selections and inquiries, enhancing shopping experience
- Processed payments and handled cash transactions, ensuring accurate cash records
- Trained new hires on sales techniques, improving team performance and customer satisfaction.
Ecommerce Personal Shopper
Walmart
04.2020 - 12.2020
- Assisted customers with product selection and order processing, ensuring high satisfaction
- Managed exchanges and timely deliveries, leading to seamless transactions
- Developed strong communication skills and proficiency in order management systems
- Resolved product availability issues with informed substitutions, maintaining customer trust
- Adhered to temperature-specific packaging guidelines, preserving product integrity.
Front Desk Receptionist
Richard J. Daley College
08.2017 - 08.2019
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Maintained cleanliness and organization of the front desk area at all times
- Assisted with event planning and coordination, ensuring smooth execution of meetings and conferences
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively.
Sales Associate
Forman Mills
06.2017 - 07.2018
- Assisted customers with merchandise selection, boosting satisfaction and sales
- Organized fitting rooms, ensuring a clean, welcoming environment
- Resolved customer complaints, enhancing retention and loyalty
- Audited and managed inventory, improving stock efficiency
- Restocked shelves, maintained men's department, ensuring product availability and presentation.
Education
Bachelor's degree - Psychology
National Louis University
Wheeling, IL07.2024
High school diploma -
Carver Military Academy High School
Chicago, IL06.2016
Skills
- Microsoft Office
- Organizational skills
- Retail sales
- Customer Service
- Public Relations
- Guest Services
- Typing
- Analysis skills
- Phone triage
Timeline
Slot Service Specialist
Ameristar East Chicago
05.2021 - Current
Ecommerce Personal Shopper
Walmart
04.2020 - 12.2020
Retail Sales Associate
Horseshoe Hammond Casino
02.2019 - 05.2021
Front Desk Receptionist
Richard J. Daley College
08.2017 - 08.2019
Sales Associate
Forman Mills
06.2017 - 07.2018
Bachelor's degree - Psychology
National Louis University
High school diploma -
Carver Military Academy High School
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