MATTHEW MCMULLEN
Peoria,Arizona
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
31
31
years of professional experience
Work History
Slot Service Specialist
SMSC Gaming Enterprise
05.1995 - 04.2026
- Processed Jackpot W2G's on slot machines in a timely manner
- Pay cash Jackpots at slot machine
- Maintained confidentiality while handling sensitive customer information and reports
- Coordinated guest service requests, ensuring prompt resolution and consistent support
- Answered Guest questions about slot machines
- Repaired Minor Machine Problems
- Maintained a clean and tidy work area during down time
- Updated customer accounts with accurate information after each interaction.
- Calmly dealt with irate customers by offering constructive solutions in a professional manner.
- Improved customer service procedures, policies, and standards based on feedback.
- Handled customer complaints, providing appropriate solutions and follow-ups within time limits.
- Participated in workshops and training sessions to improve personal skills and job performance.
- Worked closely with security to aid in identifying suspicious activity
- Other duties as assigned
Education
High School Diploma -
Apple Valley High School
Apple Valley, MN07-1991
Skills
- Reliability
- Creativity
- Customer Service
- Work prioritization
- Self motivation
- Stock management
- Calm under pressure
- Professionalism
- Attention to detail
- 30 years cash handling experience
- CTR and SARC reporting
Interests
Cars, I'm a Corvette guy but all cars, from street rods to semi trucks to F1
Timeline
Slot Service Specialist
SMSC Gaming Enterprise
05.1995 - 04.2026
High School Diploma -
Apple Valley High School