Kayla Williams
Summary
Sympathtic personal care aide with several years of experience supporting patients with activities of daily living. Professional and clear communicator when instructing and assisting patients as well as when reporting information to healthcare team and supervisors.
Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
7
7
years of professional experience
Work History
Caregiver
Purple Keys Home Care Services
Montgomery, AL
05.2021 - Current
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Instructed family members on how to provide bedside care.
- Accompanied clients to social events such as movies or plays.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Followed safe lifting and transferring techniques to transport residents.
- Educated families about available resources for home health care services in the local community.
- Provided emotional support to clients during difficult times.
- Maintained detailed records of services performed on clients.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assisted with meal planning to meet nutritional plans.
- Reported concerns to nurse supervisor to promote optimal care.
- Drove clients to doctors' appointments and social outings.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Helped clients get in and out of beds and wheelchairs.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Customer Service Representative
ASK Telemarketing
Montgomery, AL
05.2020 - 07.2020
- Contacted customers about potential service upgrades, new services and account changes.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Updated databases with new and modified customer data.
- Maintained a high level of professionalism when dealing with difficult customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cashier
Old Navy, Gap
Montgomery, Alabama
09.2019 - 12.2019
- Scanned items and checked pricing on cash register for accuracy.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Processed customer payments quickly and returned exact change and receipts.
- Balanced daily transactions on a computerized point-of-sale system.
Office Assistant
Idetail
Montgomery, Alabama
05.2018 - 11.2019
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Developed organizational filing systems for confidential customer records and reports.
- Conducted data entry tasks with a high level of accuracy and efficiency.
Education
Bachelor of Science - Nursing
Troy University
Troy, AL05-2025
Skills
- Medication coordination
- Compassionate client care
- Documentation
- Patient companionship
- Patient assessments
- Alzheimer's care
- PPE usage
- At-home care instruction
- Mobility assistance
- Complex Problem-solving
- Chronic illness management
- ADL assistance
- Patient care and companionship
- Elderly care
- Daily living assistance
- Dementia care
- Medication and appointment reminders
- Safety awareness
- Daily living activities assistance
- Cultural sensitivity
- Direct patient care
- Chronic disease management
- Medical office administration
- Medical record-keeping
- End-of-life care
- Behavioral management
- Dependable and responsible
- Conflict resolution
- Progress documentation
- Meal preparation
- Medication management
- Verbal and written communication
- Active listening
- Respectful and compassionate
- Team collaboration
Timeline
Caregiver
Purple Keys Home Care Services
05.2021 - Current
Customer Service Representative
ASK Telemarketing
05.2020 - 07.2020
Cashier
Old Navy, Gap
09.2019 - 12.2019
Office Assistant
Idetail
05.2018 - 11.2019
Bachelor of Science - Nursing
Troy University