Kayla Williams
Baltimore
Summary
Ambitious, detail-oriented professional with 3+ years of experience in office administration and financial environments. Demonstrated strengths in accurate data entry, record keeping, and preparing financial reporting packages; proficient with Microsoft Office (Excel), process improvement, and cross functional collaboration to streamline workflows and improve data accuracy. Strong communicator with excellent phone etiquette and time management, eager to apply analytical thinking to deliver actionable insights and support data driven decisions.
Overview
4
4
years of professional experience
Work History
Office Service Clerk II - Cashier
Division of Vital Records
Baltimore, MD
02.2026 - Current
- Process payments (cash, check, credit/debit) for birth, death, marriage, divorce, and other vital records.
- Issue certified copies of records while ensuring accuracy, compliance, and confidentiality.
- Operate cash registers and automated systems to record and track transactions.
- Balance cash drawers daily and generate financial reports in accordance with state procedures.
- Provide customer service by answering inquiries, verifying identities, and assisting the public with record requests and payments.
Analyst (Internal Auditor)
Maximus
08.2024 - 01.2026
- Planned and executed internal audits to evaluate operational and compliance risks, completing engagements within scope and timelines.
- Conducted interviews and evidence reviews to identify control weaknesses and process inefficiencies.
- Analyzed findings and drafted clear, prioritized recommendations to mitigate risk and strengthen controls.
- Prepared audit reports and presented results to stakeholders to drive timely remediation and process improvements.
- Collaborated with co sourced/internal and external auditors, process owners, and management to monitor corrective actions.
- Applied Excel based data analysis to detect trends and anomalies supporting data driven audit conclusions.
- Remote
FINANCIAL SERVICES REPRESENTATIVE
Merrill Edge/Bank Of America
Hunt Valley
04.2023 - 08.2024
- Performed quality assurance reviews to ensure client interactions adhered to company policies and regulatory requirements.
- Identified client needs and referred sales opportunities to specialists and sales teams, supporting relationship growth and client retention.
- Delivered needs-based guidance to existing Merrill clients, focusing on service to sales to align recommendations with clients’ financial goals.
- Maintained strong client relationships through proactive communication and timely resolution of requests.
- Collaborated with cross functional teams to resolve complex client issues and ensure seamless service delivery.
- Maintained accurate records for inventory and financial documentation to support reporting and compliance.
RENTAL SUBSIDY CLERK
Baltimore County Department Housing
Towson
02.2022 - 04.2023
- Processed and verified rental subsidy applications, performing accurate data entry, validation, and case updates to maintain resident records and program integrity.
- Digitized and organized resident documents into electronic files, improving record retrieval and reducing reliance on paper based processes.
- Ensured compliance with housing regulations and federal guidelines through meticulous documentation and quality checks.
- Responded to public inquiries and routed calls, documenting requests and coordinating follow ups to resolve issues efficiently.
- Coordinated internal communications and supported day to day office operations to keep program workflows on schedule.
Education
High School Diploma - undefined
Franklin High School
Reisterstown06.2023
Skills
- Phone Etiquette
- Data Entry
- Office Administration
- Time Management
- Team Collaboration
- Customer Relationship
- Strong attention to detail
- Highly organized
- Audit documentation
- Microsoft Office Suite programs
- Critical thinking
- Excellent written and verbal communication
- Compliance monitoring
Timeline
Office Service Clerk II - Cashier
Division of Vital Records
02.2026 - Current
Analyst (Internal Auditor)
Maximus
08.2024 - 01.2026
FINANCIAL SERVICES REPRESENTATIVE
Merrill Edge/Bank Of America
04.2023 - 08.2024
RENTAL SUBSIDY CLERK
Baltimore County Department Housing
02.2022 - 04.2023
High School Diploma - undefined
Franklin High School