Professional Summary
Overview
Work History
Education
Skills
Timeline

Kayla Williams

Rush Truck Center
Grand Bay
11
years of professional experience

Warranty Administrator with extensive experience at Rush Truck Center, excelling in claims processing and warranty management. Proven track record in enhancing operational efficiency and customer satisfaction through effective problem-solving and organizational skills. Adept at multitasking and fostering teamwork, ensuring seamless service delivery in a fast-paced environment.

Work History

Warranty Administrator

2 Years
Rush Truck Center | 08.2024 - Current

Closing warranty claims for Paccar, Peterbilt, Cummins, CAT, Allison, Eaton and handling all over the counter claims. Also, handle payroll for all technicians and monthly chargebacks for service repair orders. I also still handle collecting purchase orders and answer emails and the phone for service department.

Service Writer

3 Years 11 Months
Rush Truck Center | 09.2020 - 08.2024

Answering phone calls, scheduling service, handing billing and opening repair orders.

Assistant Manager

8 Months
Travel Centers of America | 12.2019 - 08.2020

Completing manager duty’s, creating budgets and weekly schedules for employees. Also, completing weekly payroll.

Lead TSA

4 Years 8 Months
Travel Centers of America | 04.2015 - 12.2019

Talk to customers, set up appointments, handling billing and dispersing work orders. Also, training new employees and handling warranty’s.

Education

High School Diploma

Alma Bryant High School | Irvington, AL | 05.2014

Skills

Claims processing
Warranty management
Warranty analysis
Records maintenance
Automotive industry expertise
Claims submissions
Appointment booking
Paperwork processing
Recordkeeping skills
Microsoft office
Records management
Paperwork coordination
Policy management
Team management
Customer service
Prior authorization processing
Recordkeeping organization
Teamwork and collaboration
Warranty claims processing
Account management
Payment and investigation escalations
Problem-solving
Multitasking
Organizational skills
Verbal and written communication

Timeline

Warranty Administrator

Rush Truck Center
08.2024 - CurrentRead More

Service Writer

Rush Truck Center
09.2020 - 08.2024Read More

Assistant Manager

Travel Centers of America
12.2019 - 08.2020Read More

Lead TSA

Travel Centers of America
04.2015 - 12.2019Read More

Alma Bryant High School

High School Diploma
Read More
Kayla Williams