Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Williamson

Gastonia,NC

Summary

Skilled in medication dispensing and insurance billing, coupled with exceptional problem-solving abilities. Demonstrated success in boosting efficiency and fostering strong customer relationships, contributing to increased loyalty. Known for team collaboration and adaptability in dynamic environments, ensuring optimal patient care and workflow efficiency. Certified professional with strong background in pharmacy operations, medication management, and patient care.

Overview

6
6
years of professional experience

Work History

Certified Pharmacy Technician

Walgreens
09.2021 - Current
  • Receive and type prescription orders from customers.
  • Maintain records of medications, including dosages, refills, and expiration dates.
  • Answer customer questions regarding medications, side effects, and other related topics.
  • Complete paperwork, entering prescription and insurance or billing information into patient profiles.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Cashier Team Lead

Sleepy Poet Antique Mall
08.2018 - 09.2021
  • Operated a cash register.
  • Recorded all monetary transactions going into or out of the workstation.
  • Represented the front line and ensured the customers experience was pleasurable.
  • Counted money in the drawers to verify the amounts are correct and there is adequate change.
  • Maintained up to date knowledge about antiques.
  • Coordinated with the sales team to maximize sales and deals.
  • Answered phone calls and explained the strategic way the vendor system is implemented.
  • Increased customer loyalty and retention.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Developed strong relationships with repeat customers through friendly service interactions.

Education

Associates - Science

Gaston College
Dallas, NC
05.2019

Associates - Arts

Gaston College
Dallas, NC
05.2019

Skills

  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Medication Dispensing
  • Team Collaboration
  • Filling Prescriptions
  • Pharmaceutical Calculations
  • Workflow Optimization
  • Prescription Interpretation
  • Patient confidentiality
  • Insurance Verification
  • Drug Classification Knowledge
  • Compounding Techniques

Timeline

Certified Pharmacy Technician

Walgreens
09.2021 - Current

Cashier Team Lead

Sleepy Poet Antique Mall
08.2018 - 09.2021

Associates - Science

Gaston College

Associates - Arts

Gaston College

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Kayla Williamson