Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayla Wilson

Alva,Oklahoma

Summary

I am a determined, self-motivated, goal oriented person with knowledge of business, marketing concepts, and the western industry/lifestyle. I have experience working in sales, marketing, and have spent the last three years in agricultural lending, interacting with customers in person, through social media, and over the phone. I have worked with all Microsoft databases as well as other databases and platforms. I desire to take on new challenges with a strong worth ethic, adaptability, and exceptional interpersonal skills.

Overview

9
9
years of professional experience

Work History

Credit Support Specialist/Credit Analyst

Farm Credit Of Western Oklahoma
Alva, OK
01.2021 - Current
  • Work closely with customers and lending team to reconcile accounts and oversee payment negotiations
  • Assist with customer requests regarding lending options and account issues
  • Review customer financial data to ascertain level of risk
  • Extensive understanding of financial data and accessing risk
  • Promote high customer satisfaction by answering questions and helping with the lending process with friendly and knowledgeable service

Distributor Sales Representative

Complete Equine Performance
Alva, OK
01.2018 - Current
  • Communicate effectively with clientele to maintain customer satisfaction and loyalty
  • Assist customers during selection process and informatively help choose products to meet horse's needs
  • Travel throughout the Midwest going to events to reach out to new and existing customers
  • Execute marketing plans to increase brand exposure, customer knowledge, and sales
  • Answer customers' questions and address problems and complaints in person and via phone/ Facebook / email

Sales and Marketing Associate

LaDeeDa Boutique
Alva, OK
02.2018 - 11.2020
  • Executed general store/office organizational duties
  • Created successful product introductions using social media and public relations
  • Created promotional materials, including flyers, brochures, catalogs, newsletters, and emails
  • Analyzed market trends and customer feedback to identify opportunities for improvement
  • Organized events to promote company services and products

Sales Associate/Supervisor

Farm & Home Supply
Quincy, IL
08.2015 - 06.2017
  • Supervised and trained sales associates in customer service, product knowledge, sales techniques, and store policies.
  • Developed strategies to maximize team productivity and profitability.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards customers.

Education

High School Diploma -

Quincy Senior High School
Quincy, IL
05-2017

Business Administration

John Wood Community College
Quincy, IL
05-2017

BBA - Business Administration

Northwestern Oklahoma State University
Alva, OK
05-2021

Skills

  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Analytical Skills
  • Time Management
  • Workplace Efficiency
  • Self-Motivated
  • Microsoft Excel
  • Customer Service
  • Market Research
  • Oral and Written Communication

References

References available upon request.

Timeline

Credit Support Specialist/Credit Analyst

Farm Credit Of Western Oklahoma
01.2021 - Current

Sales and Marketing Associate

LaDeeDa Boutique
02.2018 - 11.2020

Distributor Sales Representative

Complete Equine Performance
01.2018 - Current

Sales Associate/Supervisor

Farm & Home Supply
08.2015 - 06.2017

High School Diploma -

Quincy Senior High School

Business Administration

John Wood Community College

BBA - Business Administration

Northwestern Oklahoma State University

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