Kayla Wilson
Houston,TX
Summary
Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Hilton International
Atlanta, GA
11.2021 - 01.2024
- Addressed customer needs in a timely manner.
- Scheduled reservations for groups and special events.
- Kept accurate records of guest transactions.
- Assisted with check-in and check-out procedures for guests.
Esthetician
Opulor Body & Wellness
Atlanta, GA
04.2018 - 04.2020
- Kept detailed records of client visits, treatments performed, and product purchases.
- Recommended additional treatments or products based on individual customer needs.
- Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
Server
Rumis Kitchen
Atlanta, GA
02.2018 - 01.2020
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
Front Desk Agent
Mount Airy Casino And Resort
Swiftwater, PA
06.2014 - 02.2018
- Resolved customer complaints promptly and courteously.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Education
Esthetics
International School of Nails, Skin And Massage
Atlanta, GA05-2019
Bachelor of Arts - Graphic Design
California University of Pennsylvania
California, PA08-2014
Skills
- Transportation information
- Front Office Support
- Room assignments
- Guest amenities
- Guest Relations
- Information Protection
- Safety and security procedures
- Microsoft Office expertise
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Logo creation
- Safe Food Handling
- Liquor, wine, and food service
Timeline
Front Desk Agent
Hilton International
11.2021 - 01.2024
Esthetician
Opulor Body & Wellness
04.2018 - 04.2020
Server
Rumis Kitchen
02.2018 - 01.2020
Front Desk Agent
Mount Airy Casino And Resort
06.2014 - 02.2018
Esthetics
International School of Nails, Skin And Massage
Bachelor of Arts - Graphic Design
California University of Pennsylvania
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