Kayla Wise
Cleveland Heights,OH
Summary
Dynamic professional with a proven track record at Anthology Senior Living, enhancing resident engagement and exceeding performance metrics at Target. Expert in enrichment program development and team building, I excel in creating stimulating environments and fostering strong relationships. Demonstrated leadership in resident support and fulfillment operations, with a commitment to excellence and adaptability.
Overview
2
2
years of professional experience
Work History
Activities Assistant
Anthology Senior Living
11.2021 - 12.2022
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
Fulfillment Expert
Target
06.2021 - 03.2022
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
Education
High School Diploma -
Cleveland Heights High School
Cleveland Heights, OH05.2018
Skills
- Senior living experience
- Resident support
- Flexibility
- Documentation skills
- Enrichment program development
- Inventory ordering
- Recordkeeping skills
- Family relationship development
- Physical assistance
- Customer Service
- Multitasking
- Reliability
- Safety Procedures
- Team building
- Leadership Development
- Conflict Resolution
Timeline
Activities Assistant
Anthology Senior Living
11.2021 - 12.2022
Fulfillment Expert
Target
06.2021 - 03.2022
High School Diploma -
Cleveland Heights High School
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