Kayla Woods
Houston,TX
Summary
Dynamic and dependable professional with a proven track record at FedEx, excelling in customer service and efficient package delivery. Skilled in inventory management and logistics, I consistently improved customer satisfaction through timely deliveries and effective route management. Recognized for attention to detail and teamwork, I thrive in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Delivery Driver
FedEx
Houston, TX
03.2023 - 01.2026
- Delivered packages efficiently while adhering to safety protocols and time schedules.
- Operated delivery vehicles in compliance with traffic laws and company policies.
- Conducted routine vehicle inspections to ensure operational safety and reliability.
- Managed routes effectively, optimizing travel time and fuel consumption.
- Maintained accurate delivery records, documenting package status and customer interactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new drivers on best practices for safe and efficient deliveries.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Store Associate
Ross Dress for Less
Houston, TX
12.2022 - 03.2023
- Provided feedback on customer preferences to improve product offerings and service quality.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Maintained tidy and organized store to comply with cleanliness standards.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Participated in training sessions to stay updated on product information and company policies.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
- Managed efficient cash register operations.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Housekeeper
Texas Children Hospital
Houston, TX
07.2020 - 12.2022
- Maintained cleanliness and organization of patient rooms and common areas.
- Complied with infection control policies and safety standards consistently.
- Assisted in inventory management, ensuring adequate supply levels.
- Operated cleaning equipment efficiently to enhance operational effectiveness.
- Collaborated with healthcare staff to support patient care environments.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Warehouse Associate
Cargill
Fort Morgan, CO
03.2019 - 04.2020
- Monitored stock levels, reporting discrepancies or shortages promptly to management.
- Maintained clean, orderly work environment free of hazards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled pallets and crates for secure transportation of materials.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Warehouse Associate
Statewide Transport
Hammond, LA
07.2016 - 01.2019
- Received and inspected incoming shipments for accuracy and quality standards.
- Maintained inventory organization by categorizing products according to specifications.
- Assisted in loading and unloading trucks while ensuring proper safety protocols.
- Implemented best practices for maintaining cleanliness and organization in work areas.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Store Associate
Finish Line
Baton Rouge, LA
01.2015 - 07.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized stockroom, ensuring efficient inventory management and accessibility.
- Operated point-of-sale systems accurately, processing transactions and handling cash effectively.
- Collaborated with team members to achieve sales goals and promote store initiatives.
- Executed visual merchandising standards, contributing to engaging in-store displays and promotions.
- Monitored inventory levels, reporting discrepancies to support timely replenishment efforts.
- Trained new associates on store policies and procedures for smooth onboarding experience.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
Belair High School
Baton Rouge, LA05.2016
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Loading and unloading
- Heavy lifting
- Order picking and processing
- Stocking and inventory
- Shipping and packaging
- Advanced planning
- Load balancing
- Inventory management
- Lifts up to number pounds
- Physical stamina
- Retail logistics
- Cash transaction handling
- Package scanning
Timeline
Delivery Driver
FedEx
03.2023 - 01.2026
Store Associate
Ross Dress for Less
12.2022 - 03.2023
Housekeeper
Texas Children Hospital
07.2020 - 12.2022
Warehouse Associate
Cargill
03.2019 - 04.2020
Warehouse Associate
Statewide Transport
07.2016 - 01.2019
Store Associate
Finish Line
01.2015 - 07.2016
High School Diploma -
Belair High School