Makayln Edwards
Cleveland,TN
Summary
Dedicated Phlebotomy Technician with proven expertise at Bio Life Plasma, excelling in patient satisfaction through empathetic communication and meticulous specimen collection. Skilled in HIPAA compliance and sanitation, consistently exceeding performance metrics while fostering strong relationships with patients and colleagues. Committed to maintaining a safe and efficient work environment.
Overview
4
4
years of professional experience
Work History
Phlebotomy Technician
Bio Life Plasma
02.2024 - 04.2025
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Phlebotomy Technician
Tennova Healthcare
06.2023 - 02.2024
- Verified patients' identification for proper sample collection.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Verified proper storage and transportation of specimens to laboratories.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Continuously met and exceeded performance metrics within the department, setting an example for others in terms of accuracy and efficiency.
Order Picker
Amazon
10.2021 - 05.2022
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
Education
High School Diploma -
Bradley Central High School
Cleveland, TN06-2020
Skills
- Phlebotomy tech
- Sanitation and sterilization
- HIPAA compliance
Timeline
Phlebotomy Technician
Bio Life Plasma
02.2024 - 04.2025
Phlebotomy Technician
Tennova Healthcare
06.2023 - 02.2024
Order Picker
Amazon
10.2021 - 05.2022
High School Diploma -
Bradley Central High School
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